Customer Service Sales Representative

Customer Service • Client Services • Account Management • High Volume IB and OB Calls • Cold Calling • Large Territory Management • Dedication • Loyalty • High Degree of Independence • Empathy • Patience • Consistency Adaptability • Outstanding Oral and Written Communication Skills • Positive Surveys and Customer Feedback

10+ years of experience and extensive training in a variety of customer service, client services, and account management roles. Seeking a customer service and/or client services position with a quality organization that will allow me to contribute to the company mission, provide a world-class customer experience, and generate positive customer feedback/surveys.

Work History

UPS Capital - Atlanta, GA

Inside Sales Representative and Insurance Agent February 10, 2014 – May 24, 2015

- Managed large sales territory of 12 U.S. states

- Generated $200k of insurance premium

- Exceeded 2014 sales goal by 10%: 110% effective

- Exceeded 2014 company and department performance review metrics

- Assisted with on-boarding, training, and development of new hires and existing employees

United Parcel Service - Phoenix, AZ

Inside Sales Representative September 04, 2012 – February 10, 2014

- Managed territory of 7000+ UPS shipping accounts

- Provided supply chain and logistics consulting for 200+ UPS shipping accounts

- Presented 40+ customer business and strategy reviews

- Generated $150k+ in sales revenue through various UPS shipping and technology solutions

- Exceeded all company and department performance review metrics (including call quality)

- Exceeded contract (bid) growth plan by 2%: 102% effective

- Assisted with on-boarding, training, and development of new hires and existing employees

ING Direct/ Capital One - Los Angeles, CA October 03, 2011 – September 01, 2012

Call Center, Customer Service, and Sales Representative

- Generated $600k in deposit revenue

- Acquired 400+ new liability customers

- Provided financial support for 13k+ new and existing liability customers

- Cross-sold 1k+ banking products to new and existing accounts

- Answered 8k+ customer questions

- Consistently achieved 125% of company sales quotas

- Ranked in top 10% overall for company performance nationwide

Xerox - Monterey Park, CA June 10, 2011 – August 26, 2011

Outside Sales Representative

- Generated $250k in sales revenue

- Performed 10+ product demonstrations

- Improved company and territory efficiency by 15% by revamping 300+ customer records

- Expanded Xerox presence in Greater Los Angeles area, Hollywood, and Glendale by 5%+

Education

BS Degree in Business Administration and Marketing • December 2010

California State University Dominguez Hills

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