Customer Service Manager

Jamaal Alan Comithier ***** Green Mountain DR. Little Rock, Arkansas 72211 501-***-**** **********@*****.***

Skills

Strong multi-tasking skills

Strong problem solving skills

Ability to work independently

Skilled at working in fast pace environment

Excellent Customer Service Skills

Detail oriented

Strong organizational skills

Proficient in Microsoft Word

Strong Keyboarding skills

Proficient in Outlook

Adobe Design Programs

Proficient in Windows 7

Proficient in Windows XP

Strong Troubleshooting skills

Internet Troubleshooting

Strong Internet Browser Skills

Strong DSL Knowledge

Strong DSLAM Knowledge

Strong Modem Knowledge

Strong Router Knowledge

Strong Router Configuration Skills

Wireless Router Knowledge

Filters

Delivery Driver

Rotate inventory

Education

ITT Technical Institute 2010 – 2012 Associate of Applied Science

North Little Rock High School 1997 – 2001 H.S. Diploma received

Experience

Nicholas R. Jones Memorial Scholarship Fund

02/2014 – Present

Volunteer Coordinator

Develop partnerships with other organizations

Communicate with organizations to schedule events

Generate volunteer opportunities

Promote volunteer events

Recruit volunteers for events

Organize volunteer events

Organize events to attract new volunteers

Manage budgets and resources

Scheduled and participated in volunteer work with Salvation Army

Scheduled and participated in volunteer work with Big Brothers Big Sister

Scheduled and participated in volunteer work with Arkansas Food Bank

Scheduled and participated in volunteer work with Habitat for Humanity

Scheduled and participated in volunteer work for Our House

Organize Food Drives

Organized Back Pack Drives for 7th Street Elementary

Organize and attend meetings

Work with multiple agencies to establish good relationships to influence decisions about volunteering

Monitor, support, and motivate other volunteers and their work.

AT&T

08/2012 - 02/ 2014

Tier 1 Tech Support

Take Inbound/Outbound calls

Provide strong Customer Service Skills

Provide excellent telephone communication skills

Work in a fast pace environment, multi-task and make sound decisions

Ability to work/look at a computer screen/station for (8) hours a day

PC skills (Windows), 10-key and keyboarding skills

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems.

Identify the causes of networking problems, using diagnostic testing software and equipment.

Install and configure wireless networking equipment.

Install network software, including security or firewall software.

Install new hardware or software systems or components, ensuring integration with existing network systems.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, or related networking equipment.

Configure security settings or access permissions for groups or individuals.

Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

Paxtons Pizza

07 / 2007 - 02 / 2009

Assistant Manager

Provide strong Customer Service Skills

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

Interests

Changing Lives by volunteering

Volunteer Coordinator-Nicholas R. Jones Scholarship Fund

Technology, Web Design, and Software Development

Contact this candidate