Manager Technical Support
Resume:
JEK D. DEVAUGHN
Mobile Phone: +1-347-***-**** / +63 949-***-****
E-mail: acquaq@r.postjobfree.com
Skype Name: jek.devaughn
Aspiring for senior level assignments in Network Administration preferably in the IT Division PROFILE SUMMARY
• Dynamic IT professional with over 14 years of experience in senior administration, systems and network analysis, maintenance, configuration, integration, and troubleshooting of various technologies for medium to enterprise corporate environments
• Strong collaborative and interpersonal skills ensuring positive execution of the time-bound deliverables
• Excellent leader with a bias for action and a genuine interest in personal and professional development, inspiring others to attain goals and pursue excellence
• Remain on the forefront of emerging industry practices, grasping new technical concepts quickly and utilizing them in an effective manner
CORE COMPETENCIES
• Strategizing and implementing project plans within preset budgets and deadlines
• Identifying, addressing and managing risk and issues, streamlining workflow
• Performing network integration, design, and troubleshooting of multiple hardware and software components
• Guiding, training and mentoring team members to ensure efficiency WORK EXPERIENCE
Royal Caribbean Cruises Celebrity Cruises Millennium and Solstice Class Vessels May 2009 – present IT Manager (ML Class) / Network Infrastructure Manager (SL Class) Responsibilities:
• Supervising all IT Operations onboard Millennium class vessels equipped with advanced technology combined with a large number of point-of-sale systems, computer servers etc.
• Pivotal in monitoring all IT Network and Infrastructure operations onboard Solstice class vessels
• Steering Assistant Data Systems Manager(s) as well as Celebrity Online Technicians engaged in monitoring and troubleshooting all hotel related computer equipment, including but not limited to, the Cisco network infrastructure, the Interactive Stateroom Entertainment (ISE), the telephone exchange (PBX) with all wired and wireless (Cisco 7925G DECT) telephone equipment, Wi-Fi & Internet Café (Lufthansa), in addition to satellite voice and data transmissions (C-Band, Inmarsat A, B, C, M, Mini-M, Mobilecom/Mercury Call Router, Call Accounting, etc)
• Managing and administering multiple systems including: o Cisco Unified Call Manager 6.1.3.1000-16
o VMware vSphere 5 and ESX
o Mitel Enterprise Manager 5.0, OPS Manager and NuPoint Server o Cisco Catalyst and Switches
o Meru Controller
o NiceVision Application and SataBeast
o CCTV Cameras (Axis, Grand Eye, Mobotix, Arecont and NVE 1002)
• Planning effective control on materials and inventory, overseeing the maintenance of the ship’s utilities and equipment including marine non navigational-related equipment
• Continually seeking opportunities to increase internal client satisfaction and deepen client relationships Key achievements:
• Successfully co-spearheaded various deployment projects including: o ITV Upgrade with selected Royal Caribbean Cruise Line and Celebrity Cruise Line vessels o DTS Upgrade with Azamara Cruise Line and Celebrity Cruise Line vessels o Fidelio Cruise Management Upgrade with Azamara Cruise Line vessels
• Significantly enhanced the productivity by educating staff and streamlining work procedures
• Recipient of multiple Shining Star of the Month awards Thomson Cruises Island Cruises M/V Island Escape M/V Island Star vessels January 2006 – March 2009 IT Manager
Satellite and Telephony:
• Supervised MTN C-band and KU-band satellite connections
• Managed ProCAS (Professional Communication Accounting System)
• Administrated Seatel Sat TV as well as provided quality TV Programs
• Supported CallXpress3 OS/2 (Wake Up Call Server) Internal Systems:
• Streamlined troubleshooting, system backups, archiving, and disaster recovery, providing expert technical support when warranted
• Managed and sustained PMS - Discovery Travel Systems
• Administered and maintained Infogenesis and Micros 8700 terminal and server as well as VingCard machine
• Ensured smooth operation of applications such as Active Directory Windows 2003, Microsoft Exchange 2003, Microsoft ISA Server and Onboard Internet Café
• Troubleshot and repaired IBM SurePOS 500 and MicrosTerminal
• Managed the Network Security, Data Integrity and Data Management
• Supported ship’s electronic chart (Navmaster) and DigiTrace (Digital and paper tracing of chart corrections) Help Desk Administration:
• Oversaw full spectrum of help desk activities, including responding to escalated issues
• Handled administrative matters and maintenance of the tracking software
• Resolved IT-related issues and provided solutions to the internal clients on a timely manner
• Educated and trained users on systems such as IssuTrax, Ship Partner and Infogenesis Asset Management:
• Built and maintained vendor relationships generating revenue by driving the inventory replenishment process Key achievements:
• Effectively installed Ship Satellite TV system as well as satellite disk, controlled unit (5400 / DAC 2200) and satellite receivers
Trend Micro Inc., Manila, Philippines 2005 - 2006 Technical Support Level1 Tier2
• Supported and provided US Corporation clients with precise solutions via phone and email
• Guided and educated clients on administration and management of Trend Micro Products SMITS Inc., Manila, Philippines 2003 - 2005
IT Specialist
• Administrated Active Directory (Windows 2003 Server) and Lotus Notes (ND6 / ND5)
• Successfully assured swift resolution of customer/user complaints in a professional manner Asiasoft Phils. Inc., Manila, Philippines 2000 - 2003 Technical Support Engineer
• Headed the Server-Based Computing Project in Asian Development Bank and Blue Circle Philippines, Inc.
• Configured and Administered Citrix MetaFrame
EDUCATION
Don Bosco Technical College Bachelor of Science (BS) in Computer Engineering 1994 – 1999 Additional Trainings:
• VMware Certified Professional 5 July 25, 2014
• VMware vSphere: Install, Configure, Manage [V5.5] Jan 20-24, 2014
• CCNA Bootcamp Aug 22-26, 2011
• Basic Safety Training Feb 04-12, 2005
• Crowd Management Oct 06-07, 2005
• Proficiency in Survival Craft & Rescue Boat Oct 10-13, 2005
• Microsoft Certified Professional Nov 03, 2005
• Trend Micro Certified Security Expert Jul 26, 2005 ANNEXURE
HARDWARE
Computers
• HP Proliant DL360 G4, Compaq Proliant DL380 G1/G2/G3, Compaq Proliant ML350 G3, Compaq Proliant ML370 G2, IBM eServer, HP Compaq dx2300, IBM Netvista 6790 / 8303, IBM PC 300GL, ThinkCentre 9181- A22, HP Blade System
Switches/AP/Bridge/Router
• Cisco Catalyst 2950 / 2940 / 4006, Cisco AP1231G, Cisco BR1310G • Router Cisco 1700 / 3640 Peripherals
• Compaq 35/70 DLT, Compaq AIT 35, Compaq AIT 50, HP Ultrium 448, KVM Raritan Paragon UMT832/Userstation/IP-Reach M2
Printer/Copier/Scanner
• Canon iR2270,Canon iR3025, Canon iRC4580i, Canon DR-4010C, Konica BizHub, Image Master, Evolis card printer, Eltron P310, Zebra P330i and mostly HP LaserJet Printer Phone
• Mitel IP Phone Cisco 7925G
UPS
• APC Smart UPS 1400 / 2200 / 3000 / 6000
POS Terminal
• Micros, IBM SurePOS 500 and PAR
Storage
• HP Storage 2000
SOFTWARE
Network Operating System & Database
• Microsoft Windows NT 4.0/3.51 Server/Workstation
• Microsoft Windows 2000, Microsoft Windows 2003, Microsoft Windows 2008, Windows XP/2kPro
• MS SQL Server 2000
Remote Administration/Support
• VNC, PCanywhere, RDC and Putty
Virtualization System
• VMware vSphere 5.1 and 5.5
PMS
• Discovery Travel System Fidelio Cruise Management POS
• MICROS 8700 Revelation
E-mail System
• Microsoft Exchange 2003/2000 Lotus Notes 8.5.3/5.0/4.5 Proxy Server
• Microsoft ISA Server 2000 Cisco IronPort S370 Web Security Appliance Productivity suites
• Microsoft products including Microsoft Office and Adobe Acrobat and well as StarOffice/Oracle Open Office Others
• IssuTrax (AVO program), Cybercafé (Onboard Internet Café), AMOS, Sage, Shipsure, Veritas Backup Executive 10, Symantec Corporate Antivirus 10.1.5.5000, GCS (Global Card Services), VingCard System
Contact this candidate