Manager Customer Service

JOSEPH E. MALONE, CPIM, CLSSS, LSSBB

**** - * ******* ****** *******, Texas 77009

713-***-**** ***********@*****.***

GENERAL MANAGER

Dynamic Senior Director of Distribution with more than 25 years of high-profile career experience. Proven Distribution Center Management expertise in Receiving, Order Filling, Put Away, Shipping, Inventory Control, Transportation and Cost Control. Skilled General Manager with successful career experience completing three distribution center start-ups and eight turnarounds ensuring efficient and profitable operations. Strong management experience with budgets up to

$27.5 million. Solid leadership expertise managing distribution center managers, area managers and supervisors providing training and development to maximize operational performance.

Audits Budgeting Cost / Benefit Analysis Financial Statements Expense Controls Recruiting Reporting

Change Management Consulting Cost Reduction Team Leadership / Motivation Process Improvement

Financial Analysis Employee / Labor Relations Training / Development Workforce Planning Distribution

Policy Development Ops Management Performance Management Employee Engagement Scheduling

OSHA / Regulatory Compliance Start Ups / Turnarounds Inventory Management Assembly Automation

P&L Logistics Outsourcing QC / QA Lean Management Six Sigma Communication Metrics

HARRIS CAPROCK Houston, Texas 6/2013 – 6/2014

Global provider of satellite and terrestrial communications solutions for remote and harsh environments.

Warehouse Manager - North America

Reorganized and revitalized inefficient warehouse operation. Developed and implemented improved warehouse and distribution programs to increase efficiency and enhance operational performance. Introduced cycle counting program to improve inventory accuracy. Motivated and developed facility employees and provided training in Lean methodologies.

Achievements:

Developed Cycle Count Program for warehouse operations that lost $750,000 of inventory in 2013. Established ABC classification of all active SKUs within the warehouse management system. Worked with Finance Manager to determine the SKU count frequency and developed database for processing and resolving weekly cycle count reports to maintain item and bin accuracy. Improved bin location accuracy from 81% to 95.6% and turned $750,000 inventory loss to a $106,000 inventory gain.

Reduced overtime by 95% by creating metrics for all function areas, increasing efficiency and lowering labor cost.

Provided cross training for all associates to increase warehouse operations knowledge and reduce errors. Improved product flows and increased productivity.

Created outside bulk zones for systematic storage of outside products for easy location.

STEWART AND STEVENSON Houston, Texas 9/2012 – 2/2013

Leading designer, manufacturer and provider of specialized equipment and aftermarket parts oil and gas industries.

Warehouse Operations Manager

Maintained warehouse shipping, transportation and inventory control. Reorganized warehouse to streamline operations and increase efficiency. Conducted daily facility start up meeting to focus workforce on goals. Managed associates ensuring timely performance reviews, employee development, and training. Developed consistent standard operating procedures, policies and metrics to improve warehouse operations. Ensured daily cycle counts and accurate item inventory.

Achievements:

Reorganized warehouse inventory system for rapid location of items for picks tickets. Allowed manufacturing team to meet production schedule and ship orders on time, ending costly late fees.

JOSEPH E. MALONE Page 2 ***********@*****.***

Performed annual physical inventory in two and a half months counting over 16,000 SKU’s and improving bin location accuracy from 42% to 97.5%.

Developed warehouse metrics for accurate staffing and prompt materials delivery to the manufacturing floor.

Established training procedures and processes for new employees to ensure consistent and reliable warehouse operations.

RESOURCES GLOBAL PROFESSIONALS Houston, Texas 2/2008 – 9/2012

Business consulting providing custom solutions for industry problems.

Supply Chain Manager

Assisted clients in development and implementation of long-term strategies and objectives. Helped develop workload planning and volume forecasting to maximize site performance. Ensured communication and understanding of company policies with consistent administration and enforcement. Increased site performance while constantly developing growth opportunities. Developed new processes, systems, policies and methods to improve operations. Researched units to developed projects and best practices to increase efficiency. Held regular department meetings to enhance communications. Maintained regular reporting to senior management for changes and progress.

Achievements:

Revised cycle count policy allowing Fortune 500’s company to accurately monitor inventory levels for all operating units and respond quickly to negative variances. Reduced inventory discrepancies and decreased backorders to improve customer service.

Performed two successful warehouse turnarounds improving manufacturing shop service, inventory item and bin location accuracy, and on-time shipping. Reduced employee overtime and increased warehouse efficiency with lean techniques lowering order processing time and improving service level from three days to one.

Established cycle count program for accurate measuring of warehouse inventory levels. Improved bin location accuracy, inventory dollar value and item accuracy lowering overall inventory cost by reducing excess material purchases to cover errors. Physical inventory for 2009 was off by $150 on $68 million in inventory value.

Created metrics, process and procedures for two warehouses reducing overtime by 70%

UTI LOGISTICS Baytown, Texas 1/2005 – 11/2007

Leading asset light third-party logistics provider with customized transportation solutions to meet customer needs.

Assistant General Manager

Managed 2.3 million square foot Import Center. Provided team leadership and support for inventory management, traffic, distribution, and production while monitoring and improving operations. Developed site performance goals including budget, revenue objectives, and profit and loss. Monitored site budget for adequate resource allocations while controlling expenses. Helped prepare workforce planning and forecasting. Maintained safe working environment for employees. Assisted in management, supervisor, and employee training and development including hiring and retention. Held regular staff meeting to communication expectations and objectives.

Achievements:

Reduced injury frequency rate from 13.5 to 1.2 by establishing an associate ran safety, bi-weekly safety meetings and holding supervisors accountable for associate’s actions.

Achieved number one Import Distribution Center ranking out of five within six months of operation, with the lowest cost per case in the network.

Received over 18,200 import containers with only one missing the service goal of five days. Maintained strict review of the Daily Inbound Log and enforced first in / first out inventory system.

FISHER SCIENTIFIC Hanover Park, Illinois 9/2003 – 1/2005

Complete portfolio of laboratory equipment, chemicals, supplies, and services used in scientific research and industry.

JOSEPH E. MALONE Page 3 ***********@*****.***

Regional Operations Manager

Handled warehouse operations including receiving, put away, order fulfillment, shipping, maintenance, inventory control, customer relations, metrics, and operational profit and loss. Held morning meeting with area managers to ensure efficient operations. Developed departmental metrics and held weekly progress meeting. Provided associate development coaching and counseling on productivity. Helped Sales Department improve service and build strong relationships with external customers.

Achievements:

Revitalized Midwest Distribution operations focusing on customer service. Addressed problems in the Order Filling Department delaying shipping throughout the process. Monitored entire order fulfillment and shipping operations for timely customer delivery. Resulted in improved productivity, reduced overtime and increased customer satisfaction.

Additional Experience

General Manager, Owens and Minor, Houston, Texas

Operations Manager, EXEL Logistics, Fairburn, Georgia / Mira Lorna, California

Operations Manager, Wal-Mart Stores, Inc., Laurens, South Carolina / Hope Mills, North Carolina

Materials Handling Supervisor, Pfizer, Inc., Brooklyn, New York / Stamford, Connecticut

Commander, US Navy, Charleston, South Carolina

EDUCATION

Bachelor of Arts in History

Virginia Military Institute, Lexington, Virginia

AFFILIATIONS

Association for Operations Management

PROFESSIONAL TRAINING

Top Secret Clearance

Lean Six-Sigma Sensei

Lean Six Sigma Black Belt

Inventory and Production Management Certification

COMPUTER SKILLS

Microsoft Office Suite

PeopleSoft

J.D. Edwards

Maximo

Warehouse Arrival & Retrieval System (W.A.R.S.)

DM Plus

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