Engineer Technical Support
Resume:
PRADEEP KUMAR YADAV
H.No *A/*** Vishal Khand Gomti N.
Lucknow
Phone: +933*******
E-mail: ****.******@*****.***
Career Objectives:
Looking for a position as Technical support to prepare myself for higher position in Telecom industry through self-development, boost of my learning improving abilities through self-development and hence to contribute meaningfully in the progress of the organization I serve.
Professional Experience:
Organization: Kou-Chan Knowledge Convergence Pvt. Ltd.(An Associate of TTSL GSM & CDMA UP East Circle) Luck now
Project: TTSL UPEAST
Designation: Technical Support Engineer.
Total Experience: 7 Years 5 month
Duration: From 1st July 2014 to till date
Profile:
Presently working as a “Technical Support Engineer” (From TTSL UPE)
Skills:
Basic knowledge of Switch ( Level opening,Routing, Trace, Alarm monitoring, GSM CDMA )
Coordination with backend (Close looping Team) and Front End (Customer Care) Team.
Responsible for Rx level, Frequency, voice quality, Tower location.
Troubleshooting with subscriber database HLR & Connectivity operation and work in ORACALE Base ECRM & TIPPS software.
Coordination with Switch NSS /VAS/IN/G-NOC/IR
Operation & troubleshooting with subscriber database HLR
To ensure resolution of customer complaints registered through ECRM & TIPPS as per laid down SLA.
To ensure timely communication on network failures/updates/outages to all concerned.
Ensuring level opening (level-1,level-2, SDCA level) for new series as well as existing series for all GSM/PLMN operators across India
Frequency planning, power received of the particular area and Good Quality signal as well as the coverage area.
Optimizing and analyzing the site.
Responsible to solve Network related customer complaints.
Providing support for NSN Switches, NSN outgoing, incoming call barring.
Value added Services (like GPRS, SMS, MMS and etc.)
Working on NSN reflection login (Operation and Support System).
GPRS troubleshooting.
RF indoor, outdoor level Issue
Having experience with help desk tracking systems.
Having experience with trouble shooting network printers.
Organization: NSN, (An Associate of Tata Docomo GSM UP East Circle) Lucknow
Current Organization: Nokia Solutions & Networks
Designation: Technical Support Engineer.
Duration: From 21st January 2010 to 30 June 2014
Profile:
Presently working as a “Technical Support Engineer” (UP East)
TATA DOCOMO UP East in Lucknow since last 21 Jan 2010.
Previous company Job Description:
Name of Organization: ERICSSON (Progressive Infovision pvt.ltd.)
Designation: Technical Support Engineer
Duration: 24 February 2009 to 20 Jan 2010
Job Profile:
Working as a “Technical Support Engineer” (TSG Team
(Wipro InfoTech Ltd.at customer site Ericsson Ltd.Meerut)
Airtel UP East in luck now since last 8 Feb 2010.
Job Profile:
Providing support for Ericsson Switches, Ericsson IN & Value
Added Services (like GPRS, SMS, MMS and Hello Tunes etc.)
Working on Ericsson OSS (Operation and Support System).
Working on ECRM, PACS and Remedy User.
Organization: CMS Computers Ltd., Lucknow
Designation: FM Engineer
Duration: 1st May 2008 to 24 February 2009
Profile: Hardware and Network Support Engineer
Manage Hardware and network problems.
Providing Technical Support for 70 PC’s.
Looking the LAN Internet for TATA AIG LIFE INSURERANCE Co Limited
Installation of trend micro& MacAfee, Norton antivirus& Pointsec.
Troubleshooting of network related problems, printer & PC.
SKILL SET:
Managing Local Area Network
Configuration of VLAN
Installation of Operating Systems, Device Drivers, Software Applications etc.
Managing group and Local Policies for different user and group
Planning, Implementing & supporting Network (LAN and WAN)
Configuration Microsoft Outlook.
Resolving issues of hardware, software, network problems.
Installing new computer systems and connecting them in to LAN.
Installing the basic OS and the supporting software as per the guidelines of the organization
Recording the model number of each installed hardware component and forwarding the details to the administrative authorities.
Resolving issues of hardware, software, network problems and admin issue
Excellent in technical and logical knowledge
Job Details:
Total Experience: 7 Year 4 Months
Current Location: Lucknow
Relocate to Anywhere in India/Abroad: Yes
Preferred Location: Luck now
Job Type: Permanent, Full Time
Willingness to work 24*7 Environment: Yes
Strength:
Hard Working, Excellent Communication Skills.
Positive Attitude, Convincing Approach, Honest.
Friendly nature.
Can adjust in any type of environment
Professional Qualification:
M.Sc.(IT)from Sikkim Mainpal University, Lucknow
One year diploma course in Hardware & Networking from PCHT Gomti Nagar, Lucknow.
Academic Qualification:
Graduation from Avadh University
Intermediate from UP Board
High school from UP Board
Personal Details:
Father’s Nam: Mr. R.A Yadav
Date of Birth: 07-02-1984
Nationality: Indian
Religion : Hindu
Language : Hindi, English
Declaration:
I hereby declare that the information provided by me is true to
The best of my knowledge and belief.
Date:
Place: Luck now (Pradeep Yadav)
Contact this candidate