Microsoft Certified seeking employment

Harvey Singleton

**** *. **** ****** *****: 414-***-****

Milwaukee, WI 53218 Email: ***********@*******.***

Desktop Support - IT Helpdesk

Resourceful and dependable Microsoft Certified - Helpdesk Professional with expertise in Networking, Windows 7 Operating System Configuration, Windows Server Configuration and Active Directory. Expertise in Computer Support and Network Administration, detail oriented and organized, able to thrive in a fast passed setting. Offering strategy expertise that continuously deliver results, introduces new strategies, and enables processes and opportunities to improve networking processes. Forward thinker, methodical problem solver, and analytical expertise utilized in all facets of desktop management.

Areas of Expertise

Configurations

Client Servers

Troubleshooting

Computer Hardware

Computer Software

Critical Thinker

Permission Management

System Maintenance

Data Backup

Technical Certifications

Brensten Information Technology Certification

Brensten Service Desk Professional Certification

98-349 MTA: Windows® Operating System Fundamentals

98-365 MTA: Windows Server® Administration Fundamentals

98-367 MTA: Security Fundamentals

98-366 MTA: Networking Fundamentals

70-680 MCTS: Windows® 7 Configuration

Completing:

70-640 MCTS: Windows Server® 2008 Active Directory Configuration

70-642 MCTS: Windows Server ®2008 Network Infrastructure Configuration

70-685 MCSA: Windows® 7 Enterprise Administration

70-646 MCSA: Windows Server® 2008: Server Administrator

Technical Skills

Windows operating system installation: client and server

Windows operating system networking, configuration, and troubleshooting

Configure hardware and applications

Monitor and maintain systems

Data backup and restoration procedures

File and permission management

Adding/removing computer hardware, hardware support, and troubleshooting

Work History

KRACOR INC. - Press Operator Sept 1994 - Current

KOHL'S DEPARTMENT STORE - Part Time Shipper Sept 1996 - 2006

Education & Training

ASSOCIATE OF APPLIED SCIENCE: Computer Support Specialist and Network Administration

BRENSTEN EDUCATION - Waukesha, WI - Feb 2015

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