Customer Service Sales

Mrs. Illiana De La Osa

********@***.***

**** ********** ******* **

Kissimmee

34758

Bilingual Spanish and English

Work Experience

FRAUD INVESTIGATOR II

SUNTRUST BANK Orlando, FL(April 2009 to October 2014)

Investigates and validaded transactions in accounts. Front line Fraud Protection. Check Fraud, id theft, Debit card and Credit card fraud, Deposit fraud, Provides superior customer service through listening to customers, anticipating their needs, and recommending financial services. Refers customers to specialized bankers, to ensure the needs of the customer are met. Educates customers on automated service options available including ATMs, Internet Banking, etc. Supports the goals of the team through effective teamwork. Fee waiver, Card Activation, On-line Trained, Verification Process, Check Cards request, Check Orders, Money Transfers, Spanish queue, MENTOR LEAD, Training to new hires, buddy banking

FINANCIAL ADVISOR

JP MORGAN CHASE Lake Mary FL (January 2008 to April 2009)

Card Members Customer service, Service to Sales, Card Activation, Disputes, Payments, Rewards Programs, Sales, Bilingual Team Call Center

GUEST SERVICES COORDINATOR

Universal Studios Florida in Orlando FL (Seasonal)

Guest services resolving day to day situations. Money handling. General office Work. High quality customer services. Daily sales reports. Computer Systems.

Office Manager & Realtor

The Art Of Real Estate Inc. in Orlando FL (January 2003 to May 2009 )

Sales Consultant for Buyers and Sellers, Hiring and Training new realtors, Computers, Marketing, Weekly Reports, General Office Work, Comparative Market Analysis CMA, Transactions and Closing Procedures, Customer Service.

PROPERTY MANAGEMENT

B & P ERA PROPERTY MANAGEMENT

January 2001 to December 2002

Sales & Marketing, Reservations, Groups, Supervised 6 employees, Cleaning Schedule, Check-in and Check-out Guest. Long term and short term vacation rentals, Reports, General office work, computers

TRAVEL AGENT

De La Osa Travel & Tours in Ave. Fragoso Carolina PR

May 1989 to May 1999

Sales and Reservations, Computers Systems, Groups, weekly reports, Travel consultant, Conventions. Quote and negotiated tours, general office work, Cruise Reservations. Cruise Groups

Education History

CARVIN HIGH SCHOOL in CAROLINA

August 1980 to May 1983

UPR in CAROLINA

June 1983 to June 1987

ESCUELA HOTELERA in SAN JUAN

September 1986 to December 1988

FREC in ORLANDO

December 2002 to December 2002

Qualifications

Qualification

HIGH SCHOOL DIPLOMA

CERTIFIED TOUR GUIDE

CERTIFIED TRAVEL AGENT

FINANCIAL ADVISOR

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