Customer Service Supervisor
Resume:
Jocelyn P. Romano
Unit C Little Baguio *, San Antonio Village Red-V Lucena City
Mobile Number: 094********
OBJECTIVE
To secure a position with a progressive and innovative company where my skills and experience can be utilized to its fullest and at the same time, to gain experience necessary for my future needs.
Work Experience
SM Department Store
Counter Department
Position: Cashier
( February - June 2008)
Metro Gaisano
Counter Department
Lhasa Apso Collection
Position: Cashier
( Feb 2010-August 2010)
SM Department Store
Position:Sales Demo
(November.2010-March 2011)
Position: Cashier
( February 2009-July 2009) Caltex Philippines
Position: Supervisor/Cashier
(Oct.2011-Sept. 2013)
Job Description:
Ensures delivery of excellent customer service through fast accurate processing of transactions. Responsible for transacting the exchange of money or credit with customers in return for merchandise or services. Builds and maintains relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
Communicate customer requests to management.
Enter all media from register into the tally program.
Maintain orderly appearance of register area and supplies stocked.
EDUCATIONAL BACKGROUND
Tertiary : Sacred Heart College
1 merchant St. Lucena City
Bachelor of Science in Business
Administration (Banking andfinance)
2003 – 2008
Secondary : Quezon National High School
Iyam Lucena City
1999 – 2003
Primary : Lucena East VIII Elementary
School
Red.V Ibabang Dupay
1999-2000
SPECIAL SKILLS
Computer Literate
Skills and Abilities:
Passion for work, continuous, learning and personal growth. Highly motivated and driven with strong desire to excel. Sense of responsibility. Highly inquisitive. Goal oriented individual with leadership abilities.
Ability to multi task and meet strict deadlines. Work independently in the absence of immediate supervisor.
INTERNSHIP
On the Job training Philippine Bank of Communication Summer 2006
AFFILIATIONS:
Student Catholic Action of the Philippines 2003-2008
Sacred Heart College
Marillac Grantee (scholar Grantee)2003-2008
Sacred Heart College
PERSONAL INFORMATION
Age : 28
Date of Birth : November 27, 1986
Place of Birth: Lucena City
Civil Status : Single
Citizenship: Filipino
Religion: Catholic
Height: 5’5”
Weight : 98 lbs.
CHARACTER REFERENCE
Marietta Asia
Chairperson, College of BusinessAdministration
Sacred Heart College
Ms.Maria Christina Gamas
Checking Supervisor
SM Department Store
Azela Montante
BEED teacher
Sacred Heart College
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