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Customer Service Technical Support

Location:
Medicine Hat, AB, Canada
Posted:
July 20, 2015

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Resume:

.Net Programmer

Highlights of Qualifications

*7+ years as a computer professional with strong analytical skills and a broad range of computer expertise

Proven experience in operation and administration of network/hardware/operating system, technical support and customer service helpdesk

Familiar with C#,VB.Net, ASP.NET,ADO.NET, VB,COM,ASP. N-tier application analysis, design and development, Crystal Report, MS report services

Familiar with VS2010/VS2013,SQL Server, Access, Store Procedure and PL/SQL

Good problem solving and analytical skills

Productive self-starter with a strong work ethic that consistently achieves goals

Computer Skills

Networking: TCP/IP,FTP,HTTP,HTML,XML,IIS

Database: Infoplus2.1,SQL, MySQL, Access

Operating System: Windows 7/Vista/XP, Windows 2003 Server, Linux, VMS

Languages : ASP.NET, C#, VB.NET, ASP, VBScript, Java, JavaScript, AJAX, JSP,VC, VC++,MFC, Delphi

Applications: AutoCAD, Microsoft Office 2010

Work History

IT Analyst/System Developer 2011- 2015

Weatherford Labs, Calgary

Analyze, architect and design all software system which used in this lab, provide recommendation of systems solutions to meet the company business needs;

Provide technical support for software, hardware and instrument technical problems

Design and modify all kinds of Oil Test Excel template system (PVT and Core Technical Skill Application) for Engineer to get the test report for customers;

Redesign Fluids SQL database and develop new Application with C# and visual studio 2010/2013

Developed Worklist Schedule application with WPF and SQL

Maintain JDE application, technical support and develop

Maintain automation projects such as IFT, Pump which using in the Lab and development with National Instrument and Labview. Analyze and design the automation projects with Labview system;

Developer 2005-2009

MicroVideo Learning System Inc, Calgary

Learning System application technical support,

troubleshot software problems

SQL server maintenance

Develop projects:

oDevelop Teletrip project with java, JavaBeans, JSP and Maxdb, through JAVABEAN

oDevelop Kantola video learning project and report project with c#, asp, COM, DOM, XML through MS Visual Studio 2003 (www.kantolaonline.com)

oDevelop KeyStone Learning System users and clients import project with C#, XML, dot Net

oDevelop Microvideo Learning System course builder project with c#, XML, dot Net web

oDevelop Barcharts affiliate project with ASP E-Commerce web maintenance (www.barcharts.com)

Software Developer/IT Support 2000-2004

SINOPEC Maoming Sub branch

Designed, installed and maintained the Intranet for MPCC’s sales company

Developed and configured many Intranet applications such as DHCP, RAS, IIS, FTP, Exchange Server, Samba(Linux),HTTP(Linux),Lotus/Notes

Designed and developed Information management web sites for MPCC Petrochemical Products Sales Company with ASP and SQL database

Developed and maintained Products Price Management System with JSP and MySql, keep the price trend.

Computer Engineer 1993-2000

SINOPEC Maoming Sub branch

Developed and maintained the company’s website

Computer and network hardware maintenance

Configured the Infoplus database to interface with control systems which included Honeywell DCS, Foxboro and Yokogawa, PLC

Designed PV points(collected on the Intranet from process control system) with GCS(graphics control system)

Maintained the Infoplus2.1 real-time database

Developed Raw materials to Products Management System with VB and Real-time database.

Developed and maintained Production Schedule Management System with VB and Real-time database.

Developed and maintained Payroll, Human resource etc System.

Upgraded the Infoplus database from VMS to Windows NT

Upgraded and expanded the Intranet using CableTron,Cisco switch instead of Digital Hub equipments.

Education and Training

B.Eng.in Automation, Liaoning Shihua University(Fushun Petroleum Institute), China,1993

CERTIFICATE:

PLC, Control Logix Certificate,Sait, Calgary,2009

Java programming for advanced database development, Sun Inc,Chendu,China,2003

Powerbuilder and Sybase administration,Sybase,Xi’an,China,2000

Honeywell DCS technology Conference, Honeywell,Shenzhen,China,1997

Hardware and Internet configuration, Intranet administration,Beijing,China,1996

Digital VAX and VMS system,Digital,Beijing,China,1995

Infoplus real-time database system study and customization configuration, Aspentech Co.,Houston,USA,1994

Reference Available upon request



Contact this candidate