Desktop Support or IT Technician
Resume:
ROBERT JAY Y. SANTOS
E-mail Address: *****************@*****.***
Contact Number: 094********
PERSONAL INFORMATION
Citizenship : Filipino
Civil Status : Married
Height : 5’7
Date of Birth : March 07, 1991
CAREER OBJECTIVE
Acquiring the position to meet the demand of the requirements of the company by effectively and efficiently to manage the assign task and to implement the programs and agenda.
WORKING EXPERIENCE
Infinite Power System Inc. (PNB-MDI project)
Position: Field Engineer
January 2015 – June 2015
Roxas Boulevard, PasayCity
DUTIES AND RESPONSIBILITIES
Performs 2nd level support for supported hardware, software and applications
Resolves the problem or request
Thakral One Inc. (PNB-IBM project)
Position: Helpdesk Agent – Service Engineer
April 2014 – December 2014
Roxas Boulevard, PasayCity
DUTIES AND RESPONSIBILITIES
Provides a single point-of-contact service for End Users' IT problems or requests
Performs 1st level phone support for supported hardware, software and applications
Performs call logging and documentation, assigns severity level, prioritization, dispatches desk side support services, and coordinates with PNB's internal technical support personnel
Performs initial problem determination to isolate whether problem is in hardware, system software, application software, LAN and WAN connection or usage
Resolves the problem or request via telephone, if possible, with the instructions given to the End User
Execellent Manpower Services (PNB project)
Position: Encoder (Credit Investigation and Appraisal Department)
January 2014 – April 2014
Roxas Boulevard, PasayCity
DUTIES AND RESPONSIBILITIES
Encode Incoming IAR requests in RMS
Turnover of batched reports with transmittal to File room unit
Encode the assigned Unit Head/Section Head
Encode BAPCB Loandex requests in LISSA
Transmittal of BAPCB Loandex reports to the requesting office
Collate and process CIBI Blef requests
Colegio de Sta Teresa de Avila (CSTA)
Position: Technical Suppport
May 2013 – December 2013
Zabarte Subd Novaliches Quezon City
DUTIES AND RESPONSIBILITY
Monthly inventory for all the equipment used by the BSIT students for Laboratories.
To ensure that all the equipment are properly organize and clean before and after using.
Responsible for daily, weekly and monthly cleaning of the machines to ensure that machines are in good working conditions.
SEMINARS & TRAINING ATTENDED
COMPUTER HARDWARE SERVICING NC-II
Certificate Number: 111**********
Technical Education & skills Development Authority (TESDA)
Date Issued: March 28, 2012
SMD International Trading (OJT)
Encoder
California Village, San Bartolome, Nova, Q.C
MELEX GLOBAL MARKETING (OJT)
Encoder
Unit G103 Commonwealth Ave., Brgy Holy Spirit Diliman Q. C
EDUCATIONAL BACKGROUND
COLLEGE : Colegio de Sta Teresa de Avila
Bachelor on Science in Information Technology
2009-2013
SECONDARY : Ramon Avanceña High School
Nepomuceno Quiapo Manila
2005- 2009
PRIMARY : Isabelo delos Reyes Elementary School
Tondo Manila
1998 – 2004
SPECIAL SKILLS AND CHARACTERISTICS
Highly Competitive and Goal Setter
Good Communication skills, Fast Learner
Knowledgeable in different software such as:
Operating System:
Windows 2003, XP, 7
Back-End:
Microsoft Access
MySQL
Graphics:
Adobe PhotoShop CS3, CS5
CHARACTER REFERENCES
Niña Rose Garcia
PNB Employee
2nd Floor PNB Financial Center Diosdado Macapagal Blvd Pasay City
Arturo P. Apostol Jr.
Registrar
Colegio De Sta. Teresa De Avila Foundation Inc.
6 Kingfisher St. cor. Skylark St., Zabarte Subd., Novaliches, Quezon City
I herby certify that the above information is true and correct to the best of my knowledge and belief
Robert Jay Y Santos
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