Customer Service Construction

STARESHIA BENSON

**********@*****.***

**** ******** *** – Lyons, IL, 60534 -331-***-****

Education

Chicago Women In Trades (CWIT) - FALL 2014

Introduce with limited experience to numerous manually labor construction careers such as; Carpentry, Electrician, Pipe Fitter, Welding, General Labor, and Plumbing.

Western Illinois University- Macomb, IL

Bachelor of Science in Engineering Technology/ Construction Management- December 2009

Minor- Sociology- December 2009

COURSES: Business Management, OSHA for the construction Industry, Fundamentals of basic Construction and construction Management, Construction Concepts, Construction Estimation, etc.

Construction Experience

Construction Management Intern-Leopardo Construction Company Inc. – Chicago, IL – summer 2009

•Supported construction firm by organizing the American Institute of Architects report by implementing updated information.

•Gained Knowledge of the construction project scheduling process through on the job training.

•Provided Project Managers with research and data through administrative support.

•Volunteered to attend numerous construction job sites to interact with clientele and observe the daily work of Project Managers and Project Engineers.

•Prepared and completed submittals and transmittals documents of sample materials to acquire more knowledge and experience.

•Provide customer service to clients by accompanying project managers with observing finish and ongoing construction projects.

Additional Professional Experience

Helping Hand Rehabilitation Center- Countryside, IL- fall 2010-present (2015)

•Provide customer service and hospitality to clients and client's family through providing clerical, social, and health services to residents.

•Assist individuals with developmental disabilities to gain their highest level of independency in everyday life functioning.

•Ensure safety by conducting spontaneous emergency drills, monitor and record each client’s medication distribution, and also completing all required documentation by Department of Human Services daily.

•Accurately review every client’s financial documents such as banking reconciliation and weekly budgeting.

•Provide general supervision and support to individuals as needed

•Implement and document individual‘s training objectives daily in a residential setting.

•Generate daily emails regarding each client's overall behavior and progress rate towards their long term goals.

Teen Counselor (Project Next Generation)- Macomb, IL- Fall 2007- 2009

•Encourage and help students develop interpersonal skills

•Instruct students on how to utilize numerous computer programs such as; web-site developing, email, power point, Microsoft word programs and etc.

•Tutor fifth and six graders in general studies

Life guard – numerous locations – Chicago, IL –fall 2005 - summer 2008

•Provided a safe aquatic environment for the public by monitoring all pool activities

•Conducted audit rescue techniques when required

•Provided CPR and first aid when needed

• Instructed adult and children swim lessons

•Monitored and maintained electrical machinery to ensure proper and safe functioning of the pool

•Maintained chemical balance of pool

Skills

Interpersonal: Superior Listening, Verbal & Written Communication skills

Health: CPR and First-Aid certification

OSHA: 30hr certification in construction safety

Computer: Auto Cad, REVIT, Microsoft Word, Outlook, PowerPoint, Excel, and office project

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