Customer Service Representative

**** * ******* ****** **, Lancaster Texas ***** • Cell: 214-***-**** ************@*****.***

Professional Summary

Energetic Team leader with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette

Work History

Team Lead, 09/2010 to 09/2012 PFS Web – Allen, Texas

Effectively managed a high-volume of inbound and outbound customer calls

Addressed and resolved customer product complaints empathetically and professionally

Gathered and verified all required customer information for tracking purposes

Defused volatile customer situations calmly and courteously

Mastery of customer service management systems and databases.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Evaluated consumer reports on a monthly basis.

Customer Service Representative, 05/2008 to 08/2010 XPS Services – Richardson, TX

Answered a constant flow of customer calls with up to 80 calls in queue per minute.

Addressed and resolved customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously.

Referred unresolved customer grievances to designated departments for further investigation.

Customer Service Representative, 10/2006 to 04/2008 Quanah Mutual – Fort Worth, TX

Effectively managed a high-volume of inbound and outbound customer calls

Answered a constant flow of customer calls with up to 150 calls in queue per minute.

Addressed and resolved customer product complaints empathetically and professionally.

Managed high call volume with tact and professionalism.

Met or exceeded service and quality standards every review period.

Education

Certificate for Nursing Aide: Nursing, 2006 on line Business Access - Dallas, TX

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