Customer Service High School

Erica B. Greene

**** ********* ******

Mechanicsville, Va. 23116

Phone: 804-***-****

Cell: 804-***-****

QUALIFICATIONS

I have worked in the customer service field for seven years. Demonstrated leadership, problem solving, organizational and communication skills. Experienced in customer interaction and resolving customer complaints. Computer literate and proficient. Advanced user of Microsoft Office (Excel, PowerPoint, Word). Typing speed is approximately 60 keystrokes per minute. Strongly committed to team building, customer satisfaction and personnel development.

OBJECTIVE

Socially-oriented and mild-tempered, I am able to resolve issues that I am confronted with. I anticipate expanding my knowledge in many areas. Successful with balancing part-time employment and attending high school while maintaining the honor roll and participating in extracurricular activities. I currently work two part-time positions but am ready to start a career in a full-time position.

EMPLOYMENT

04/11 – Present Server – Cracker Barrel Old Country Store

Working under direction of management personnel, greet customers, take orders, serve drinks and food, prepare check to be given to customers upon completion of meal, prepare silverware and complete side work for following day.

08/09-Present Customer Service Representative/Head Cashier - Shoney’s Restaurant

Working under direction of management personnel, coordinated customer seating, greeted customers, answered phones and resolved customer complaints. Collected, deposited and ensured all monies balance. Took orders and served food. Served as head cashier.

06/08-08/09 Sales Associate - Lim’s Menswear

Functioned as lead sales associate. Maintained inventory, store presentation, and merchandise pricing. Assisted customers and resolved complaints. Determined existing deficiencies and addressed profitability goals for the store. Trained newly hired personnel.

01/08-06/08 Waitress - Mario’s Restaurant

Greeted and provided seating for customers, took orders, prepared light meals, served customers and resolved complaints. Calculated, collected and deposited monies.

01/07-06/07 Hostess - Texas Roadhouse Restaurant

Functioned as lead hostess. Greeted customers, answered phones and resolved complaints. Monitored customer log and seating. Served as Trainer for newly hired personnel.

EDUCATION

Graduate of Hanover High School with an advanced diploma in June, 2009

Captain of the Hanover High School Varsity cheerleading team 2007-2009

REFERENCES PROVIDED UPON REQUEST

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