Project Manager Customer Service

GINA L. LAUFFER, CSPM; PMP, LA/Architect New Buffalo, MI 49117 269-***-**** (cell)

********@*******.***

CAREER SUMMARY

Senior Global Business, Financial and Technology professional with twenty years experience managing major financial and systems integration and new business/startup initatives. Accustomed to establishing new customers, managing multi-million dollar contracts, estimating costs, directing cross-functional projects, including performing financial and technical audits. Fifteen (15) years of progressively responsible experience in finance, administration, technology, social communications, sales and customer service domains within the IBM, BankOne, Private Startups and Lockheed Martin Corporations.

A real people person with a “hands on” management style. Dedicated and resourceful in analyzing problems, developing alternatives, meeting stringent objectives and time frames. A record of accomplishments in controlling costs, developing team effort, and improving efficiency/results. Results oriented individual with a proactive background, specializing in the planning and management of financial, customer service and systems integration projects in the public and private sectors. Experienced in business operations, IT, certified in project management (PMI/CSPM) and software development (ISO/CMM/RAD/4GL). Proven ability to successfully manage complex projects, on time, within budget and with a high degree of end-user satisfaction.

Project Roles: Advertising Sales Support

Flexible Customer Services Procurement Director

Client and Account Management Project Manager

Business Pipeline Development QA and Statistical Analyst (ISO9000, SEI CMM/CMMi)

Marketing and Proposal Lead Web Engineer / Virtual Team Lead

Distribution/Logistics Engineer IT Audit Supervisor

Environmental Engineering Tech Program Development Director

Clients/Industries: Aerospace Manufacturing

Banking/Finance National Laboratories

Big Four Consulting Small Business Advocate

Entrepreneurial Startups Technology

Healthcare Transportation Services

Technologies: Generate Demand and Extend Capture, Transform and Store

Capture, Transform and Extend Business Warehouse/Data Warehouse/BI

ERP Packages: SAP Enterprise/v.10+, PeopleSoftV.8+, MAC-PAC, MAPICS, Red Pepper, Web Collaboration

Projects Successfully Managed

Size: Financial Audits: Teams of 5 to 35 staff and technical (Onsite and Virtual)

Technology Infrastructure: Teams of 5 to 456 technical (Onsite and Virtual)

Fiscal Mgmt. Allocation Range: $1.6 - $450.1M

Scope: Software Architectures: Concept, Subject and Object Oriented Architectures

Infrastructure Architecture: N-tier Distributed, On-Demand, Parallel / Pervasive Computing

Results: Revenue streams generated $6.0 to $400 million annually.

Education: Bachelor of Science, Business Administration, Iowa State University: Minor TransLog; Env. Eng.

Certifications: Certification: Senior Project Manager / Senior Consultant - IBM

Certification: Project Management Professional - PMI

Certification: IBM iSeries/RS6000 Technical Support

Certification: Lotus Notes Development and Administration

Certification: Hazardous Materials Management - DOE

Certification: Managing with Compassion, Communication and Conflict

Certification: Total Quality Management (TQM)

Certification: ISO9000 in Technical Engineering

Certification: Legal Aspects of Purchasing

Certification: BMGT 220 Statistical Process Control (SPC)

Role: Bank Officer / IT Audit Supervisor

Industry: Banking/Finance/Insurance

Project: An engagement to plan and develop IT Audit techniques to manage and reduce project, business

operating and financial risk exposure to 200+ US and international locations including development of

the technical infrastructure supporting applications and processes for Web enabled, Kiosk, PeopleSoft, and SAP ERP software implementations including Y2K Compliance efforts.

Size: Software Development: Eight concurrent system development projects consisting of 556 developers supporting four-tier web enabled client/server applications on IBM, Tandem, HP and MS NT Platforms. Fiscal allocation ranged from 10.6 - 48.2 million per project including software, hardware and services.

Results: Utilizing organizational development skills, led an eight person audit team to develop and implement the IT Controlled Risk Audit and risk based IT Operational models based on ISO9000 standards. Successfully executed a high-level technology risk assessment and mitigation plan for the financial corporation. Analysis encompassed the client's global corporate offices in Europe, Asia and Spain including numerous offices throughout the United States. Standardization efforts reduced direct cost expenditures by 2.3million. Systems were delivered with added value, ahead of schedule, within budget, and audit earned many unsolicited commendations from our internal clients.

Role: Senior Consultant

Industry: Big Four Consulting

Project: Mainline software development, systems integration and technical support

Results: Successfully provided overall project management and technical support on multiple engagements deploying software product releases including Lotus Notes, MAC-PAC and PeopleSoft for the IBM mid-range and Lotus Notes Domino servers. Responsible for training and technical support to the end customer, ISO9000 standards development, and notification of system investigation requests (SIRs) to development. Provided installation and trouble shooting services for proprietary packages used by 900 businesses globally. Reported status and time-lines directly to the firms Partner in Charge.

Role: Development Project Manager

Industry: Web Technologies Development

Certified Lotus Professional. Web design, development, maintenance, publicity, and security. HTML/DHTML authoring; VAJAVA/VB and object programming; API/Adapter/Connector, EJB and JavaScript implementation. Excellent new-business development skills. Participated directly with Extricity, WebSphere, Requisite and Weblogic on client engagements implementing Extricity, MQ Series, Tuxedo and SAP's New Dimension product technology for web content management solutions.

Complimenting this solid base in other web technology skills, cultivated core knowledge and an enhanced understanding concerning web content management and portal technology fundamentals including content analysis and lifecycle management, metadata modeling, taxonomy, XML, workflow, and competing product architectures.

Projects: IBM Internal, commercial and private development

Size: Software Development: 3 - 20 person Development teams (virtual and onsite)

Technology Infrastructure: 5 - 10 person Hosting implementation teams (virtual and onsite)

4 - 10 months; 995K - 2.5M Services contracts

Technology: Capture, Transform and Store; Generate Demand and Extend; Capture, Generate and Extend

Results: New business development, revenue generation and 7x24x365 Online Customer Services and Support.

Role: Engagement Lead/Project Manager - SAP IT Infrastructure Review and Assessment

Industry: Insurance/Financial Management

Project: An engagement to partner on an SAP RS/6000 - DB2 IT Infrastructure Planning and Implementation Project for a large eastern Financial Services organization. Supported SAP Core R/3 v.4.6C/D and New Dimension products including Workplace, BBP and BW components.

Size: Technology Infrastructure: Virtual technical team of 26; 10 months, 1.07M Services contract

Results: Utilized WSDDM methodology to review and assess the client's present and planned client/server environment on the RS/6000 - DB2 platform. Review and Assessment earned IBM several unsolicited commendations and positioned the IT Implementation team to best assist the client with future implementation requirements.

Role: Senior Managing Consultant

Senior project manager responsible for the successful delivery of complex project work efforts. Utilize a Rapid Approach Methodology (ASAP), which governs the full project lifecycle including requirements gathering, project scope delineation, assessment of current environment vs. design (Gap Analysis), development, testing and deployment of hardware and software. Responsible for the achievement of all project deliverables, from assessment, design mapping and specifications to controls, interfaces and reports. Communicate project status to client Executive Management and direct the resolution of issues and risks potentially impacting the timing, cost, and business functions of major systems projects.

Industry: Airline Services

Project: New Web enabled SAP v.4.6B software and infrastructure development project on the IBM RS/6000 and IBM S/390 - DB2 first-tier platforms, supporting enterprise storage management and standards. HP/Unix mid-tier platform deploying network attached storage devices to support document imaging, electronic data interchange (EDI), faxing, output management and Business to Business (B2B) utilizing Requisite cataloging, with geographically-dispersed development in two sites.

Size: Software Development: 150 people, 37 months remaining in a 39 month project

Technology Infrastructure: 25 people, with a 36M hardware/services combined contract

Technology: Capture, Transform and Store: Converting legacy financial, human resources and supply chain management systems to the SAP backend system with the XML web based B2B front-end.

Results: Led the technical infrastructure services project to secure the platforms supporting our client's migration of IBM mid-range legacy financial software to SAP client/server technology. This project established the standard for infrastructure, architecture and tools created for use in future enterprise development efforts.

Education: 1993 - BS, Business Administration, Iowa State University

1986 - AS, Information Services, Baker University

Awards: 2002 – IBM Women in Technology Award

2001 – IBM Roadrunner Award

2000 – Senior Project Management Certification; PMI PMP Certification

1999 – Stock Options and Ownership - IBM

1992 – American Biographical Institute, Inc. Raleigh, NC: Nominated for 1992 Woman of the Year

1991– National Engineering Consortium, Chicago, IL: One of ten (out of 250+) to represent Iowa State

University

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