Customer Service Human Resources
Resume:
Edward Japay
***** **** **** **., *******, Texas 77073
***********@*****.***
PROFILE:
Computer Help Desk, Quality Control Inspector, Shipping and Receiving Clerk, Certified Forklift Driver, Order Picker and Stocker, and Order Expediter with nine years of experience in gasket manufacturing product.
OBJECTIVE:
To obtain a position in the warehouse industry where I can utilize my skills and education.
SUMMARY:
Knowledgeable in network troubleshooting and computer software installation. Knowledgeable quality control inspector that monitors the quality of manufactured lighting fixtures and other custom products. An experienced order picker and stocker with a certification licensed in forklift driving, and knowledge in using an Accellos management information system product gun scanner. Experienced in shipping and receiving department with skills in customer relations and knowledge in different shipping carriers. An excellent order expediter who has skills in making sure orders for customers are timely shipped, and posses excellent skills in data entry.
WORK HISTORY:
Computer Held Desk – Asurion – 140 Cypress Station Dr. # 300, Houston, Texas 77090 2014 – Present
Tech support for external users dealing with hardware issues on their laptops, tablets and printers.
Provide great customer service to clients needing assistance to their products.
Shipping & Receiving – All-Tex Pipe & Supply – 15100 Grand Point Rd. Houston, Texas 77090
2013 –2014
Responsible for receiving products delivered by customers.
In charge of inspecting products to ensure they are checked off the order list
Responsible for entering products information in the system
Accountable for making sure orders are shipped in a timely and accurate manner.
Forklift Driver – Visual Comfort – 22008 North Berwick Drive Houston, Texas 77093
2008 – 2013
Responsible for the quality assurance of products received in the warehouse
Inspect products and place in appropriate bin location for stocking
Responsible for pulling out orders for proper shipment
Responsible for entering products in the automatic system
Order Picker and Stocker – KULKONI, Inc. – 7905 Shepherd Drive Houston, Texas 77040
2006-2008
Inspect products and place in appropriate bin location for stocking
Responsible for pulling out orders for proper shipment
Responsible for entering products in the automatic system
Responsible for picking customer orders and restocking items to and from the bin locations with the use of either a cherry-picker or a stand-up forklift
Order Expediter – Flexitallic, LP – 5706 Hwy 225 Pasadena, Texas 77056
1999-2006
Responsible for expediting customer products to ensure proper and timely delivery
Responsible for calling customers to inform of order status
Responsible for entering orders in the management information system for proper documentation and delivery of items
Responsible for loading and unloading products to the containers for shipment
EDUCATION:
CyberSecurity Bachelors Degree – ITT Technical Institute – 2013 to Present
IT-CNS Associate of Applied Science Degree in Information Technology-- ITT Technical Institute – 2011 to 2013
CERTIFICATIONS:
Certified Power Industrial Truck Operator – Date of certification: May 2012
REFERENCES:
Harold Collins – Computer help Desk Supervisor – Asurion Insurance Agency - 832-***-****
Brian Milson – Warehouse Supervisor – All-Tex Pipe & Supply – 281-***-****
Josie Sanchez – Human Resources Manager – AVANCE – 713-***-****
Joey Passalaqua – ITT Tech Instructor (Computer Networking) – ITT Technical Institute – 713-***-****
Johnny Shaieb – Network Administrator – ITT Technical Institute – 918-***-****
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