Junior Business Analyst, Project Management

JENNIFER L. MUNROE

949-***-**** ********.******@*****.***

EDUCATION

University of California, Irvine – Certified Data Scientist, June 2015

Studied coursework in Data Modeling, Data Management, Big Data Analytics, Predictive Analytics

Ashford University, Iowa - Bachelor of Arts in Accounting, 2009

Irvine Valley College – Associate of Arts in Business Administration, 2000

EXPERIENCE

Quality Systems, Inc., Irvine, CA

EDI Analyst - August 2011 to February 2015

Gap Analysis – Identify gaps in processing, data utilization, and data transfer. Identified data causing SQL command errors and applied appropriate solutions to prevent issues in the future.

QA Testing – Performed an interface analysis in order to apply new ideas in improving our EDI product to be able to offer additional revenue-generating applications to new and existing clients. Tested the new interface for function accuracy and identified errors prior to roll out.

High volume client implementation/service management – Successfully installed and implemented high volume clients while meeting strict deadlines. By practicing active listening, and project management skills, I was able to provide great customer service and service satisfaction.

EDI interface installation/implementation – Installed our EDI Console onto client servers and resolved any technical roadblocks that were encountered.

Data validation – Provided clients supplemental reporting to validate data accuracy by reconciling incoming and outgoing data from the Practice Management software, our vendor, and our database using SQL, table comparison, and visualizations.

Ensured process efficiency – Monitored automated processing server and notified management and development teams of process failures. Proactively notified clients of any impacts to their service that are caused and deliver a timely resolution.

Research and Troubleshoot – Research issues not only to resolve as needed, but to resolve at the root cause to prevent issues from recurring. Liaison between business users and development teams to communicate requirements and facilitate resolution.

LPS (Contract through Kforce Staffing), Irvine, CA

Outsourcing Specialist - June 2010 to August 2011

Ordered title information in a timely and efficient manner. Liaison between clients and county offices. Adhere to time constraints and deadlines.

Accounting Principals, Irvine, CA

Operations Coordinator - August 2009 to May 2010, May 2007 to January 2009

Greeted all visitors, prepare all files, clear and open communication with team members and associates, maintained in-house software, troubleshoot any problems with software or office equipment, liaison between Irvine and corporate office in Florida, prepared reports in Excel and ad hoc projects as requested.

LandAmerica Default Services, Irvine, CA

Business Process Analyst - February 2002 to March 2007

Process improvement and cost reduction. Streamline current processes by identifying process gaps.

Created efficient processes and continually monitoring until implementation is successful.

Documented new or existing procedures and workflows using Microsoft Visio.

Worked as a member of the Business Process Excellence Team to assist in project management and central information storage.

SOFTWARE/KNOWLEDGE: HIPAA, ANSI, SQL, R, Spotfire, Tableau, EPM/EHR, Statistica, SAP Predictive Analysis, Salesforce, Excel, Word, PowerPoint, Outlook, Audacity

Contact this candidate