Customer Service Manager

FACUNDA TORRES

**** **** ****** ****** (Unit *W) Chicago, IL 60625

Mobile: 312-***-**** Email: acqtbh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated and highly motivated professional experienced in childcare and customer service management, seeking a position with an organization that offers opportunities for growth

Effective leadership skills with the ability to work with others towards a team goal

Excellent interpersonal, organizational and communication skills

Detailed-oriented with the ability to multi-task and adhere to strict deadlines

Proficient in Microsoft Office and Fluent in English and Spanish

PROFESSIONAL WORK EXPERIENCE

Corona’s Café - Chicago IL May 2008-Present

Manager/Barista (Part-Time)

Greet patrons upon arrival and provide the best friendly and professional service with the purpose

of providing customer satisfaction ensuring they will return

Supervise a team of 5 to 6 employees and train them on how to be efficient in preparing breakfast, lunch, maintaining a healthy work environment and cooking for the next day

Responsible for all front-and back-house functions of the café

Place and receive supply orders and manage vendor relationships

Prepare Lattés, Cappuccinos, Espressos, Smoothies and additional menu items as requested

Independent Childcare Provider – Chicago, IL March 2012 - Present

Full-Time Nanny

Provide caring childcare services for families with children between the ages of 7 months 9 years of age

Arrange daily activities which includes Spanish, reading, colors, shapes, letters, numbers, and walks to the park

Dress/bathe children and teach them about personal hygiene

Prepare meals according to the dietary standards of each child

Transport and escort children to and from the school

Assist with homework and monitor play activities

Provide light housekeeping duties including the child's room and laundry

La Gondola Restaurant - Chicago, IL June 2010-November 2010

Hostess/Dining Room Assistant

Greeted customers upon arrival and provided excellent customer service

Presented information on daily specials/menu items and prepared to-go orders for pick-up

Assisted with cashier duties and provided customers with change and receipts for meals

Cleared off tables quickly to make the wait as short as possible for new arriving guests

EDUCATION

Harry S Truman College - Chicago, IL Currently Enrolled

Associate in Arts Degree Program (In Progress) (GPA 3.3/4.0)

Harry S Truman College - Chicago, IL Graduated May 2014

Associate in General Studies Degree

COMMUNITY SERVICES & AFFILIATIONS

Howard Brown Health Center, Volunteer

UNO United Neighborhood Organization, Volunteer

St. Mary of the Lake Parish, Volunteer

Contact this candidate