Customer Service Representative

Location:

Posted:

July 20, 2015

Oliva Giles

Objective An interesting position with a growing company to utilize my customer service

skills and grow with the company.

Experience

AAAA Auto Insurance

Customer Service Representative 33

Filed records of insurance transactions and kept calendar of premiums due and expiration dates

of policies.

Notified insurance company of changes in property and equipment affecting insurance coverage.

Analyzed and answered requests by mail, telephone, and in person from policyholders,

beneficiaries, and others for information concerning insurance policies.

Searched company records to obtain information requested by customers.

Estimated loan or cash value of policy for policyholders, using rate books and calculating

machine.

Interpreted policy provisions to determine methods of effecting desired changes such as change

of beneficiary or type of insurance, and change in method of payment.

Analyzed policy transactions and corrected company records to adjust errors.

Compiled data and recorded changes in insurance policies.

Resource Staffing - Harris County Toll Road Authority (Temporary) November 3, 2014 - June

23, 2015

Customer Service Representative

Handling a high influx of inbound calls in a dynamic environment

Learned about products and services and kept up to date with changes.

Kept records of customer interactions and actions taken, including – transactions, comments,

inquiries and complaints.

Responded promptly and answered/resolved customer inquiries and complaints.

Accepting responsibilities as and when delegated by supervisor

Education

Aldine High School Houston, Texas

Diploma (Honor Student) 2008

Languages

English Fluent-Oral and Written

Spanish Fluent-Oral and Written

Personal

Exceptional Customer Service Skills.

Proficient in Microsoft Office Suite.

Type 40-45 wpm.

Organized with great communication skills.

Able to operate all office desktop equipment.

References Available upon request