Assistant Administrative

PARTIMA A. NAND

Ph.: 510-***-****

Email: *********@*****.***

OBJECTIVE: To be a productive member in a mutually rewarding environment, where my energy and experience are valued, and where my performance is the subject of pride to my employers.

SKILLS AND QUALIFICATION:

Through experience and education, I have the ability to work effectively as a team member with a positive professional attitude and conduct expected in a medical office environment. I have the ability to perform strong administrative assisting functions including, but not limited to: maintaining confidentiality, records management, providing excellent customer service, demonstrating effective client interaction and communication, answering telephone calls and using good judgment to appropriately screen and process calls. I also have knowledge of medical terminology. I am detail oriented and a fast learner. I have good priority-setting skills which enable me to multi-task. I am able to perform my duties calmly and effectively in a fast paced challenging environment.

EMPLOYEMENT:

Fremont Hospital, Fremont, CA Dec. 2010- Aug. 2013 (Rehired)

Administrative Assistant- Clinical Services Dept.: Supported Administration Department by maintaining an organized environment with courteous professional demeanor. Performed clerical tasks including administrative records, answering/initiating phone calls and intercom pages in a professional manner. Responded to questions and inquiries about the facility. Coordinated with Director’s and Facility Management to gather information to respond to inquiries and/or prepare reports as requested. Tabulated monthly and weekly reports from raw data and check for accuracy. Assisted CNO with meetings. Performed routine facility filing for the CNO. Filed all mail promptly in specific files. Coordinated the CNO’s daily schedule and organize meetings as assigned. Coordinated the conference room schedule, responding in a timely fashion and appropriately to all requests. Assumed responsibility for the finished product whenever a typing, copying or filing task is completed. Composed and typed all correspondence and reports for the CNO. Maintained departmental/program policy and procedure manuals and assisted Department Heads with revisions as requested. Attended and maintained complex meeting minutes. Opened and distributed mail for the Nursing Department. Tabulated and ordered supplies for the department, maintained a cost-effective and efficient office. Assisted in the preparation of licensing and accreditation surveys. Screened and scheduled new applicant job interviews. Processed paperwork for new hires. Coordinated with HR for current job openings. Established a process/system for scheduling and billings of language and ASL interpreters. Scheduled language translators using outside vendors. Monitored department expenses. Verified invoices for translators, x-rays, transportations and process for payment. Processed lost belongings. Received confidential staff paperwork for HR, scan and forward to HR.

Partially supervised and assisted Staffing Coordinator and Unit Clerk. Cover for staffing as needed.

Healthstream Administrator: Act as a contact for hospital-wide staff regarding online training program.

Life Chiropractic College West, Hayward, CA Oct.2010-Nov. 2010

Customer Service Assistant, Health Center: Front Office: Greeted patients, printed visit slips (super bill), answered telephone calls, informed interns via email when patients arrived, compiled patients reports, printed End of Day reports. Medical Records: Pulled patient files and x-ray films/CDs as requested by faculty or interns, filed, maintained logs, kept proper records of equipment borrowed, initiated paperwork for records/ x-ray copies.

Fremont Hospital, Fremont, CA Apr. 2001-Sept. 2008

Administrative Assistant. Clinical Services Dept.: Supported the Nursing Department by maintaining an organized environment in a professional manner, and as a Staffing Coordinator. Supported facility wide quality performance improvement goals and objectives, maintained confidentiality of employees and patient information. Performed clerical tasks including recordkeeping, answering and initiating phone calls and intercom pages. Coordinated daily schedules for the Director of Clinical Services (DCS),composed and wrote correspondence for DCS, assisted DCS in ensuring Nursing Administration personnel policies and procedures are followed, completed special assignments for DCS, Nurse Managers and CEO in a timely manner, organized meetings and in-services, recorded and wrote minutes for Clinical Services Meeting and for other meetings as requested, assisted in development and revision of clinical forms for continued competence and compliance, maintained department policies and procedure manuals and assisted Department Heads with revisions, assisted in preparation of licensing and accreditation surveys.

Staffing Coordinator: Acted as a resource to Nursing Supervisors for providing direction and support for staffing-related issues. Confirmed staff availability and effectively planned and completed the Nursing Staff Monthly Schedule for full-time, part-time and per-diem staff, processed staff requests for time off, prepared holiday schedule. Adjusted staffing needs according to census and acuity levels per shift by minimizing overtime and Registry staff. Maintained staff attendance log, verified staff timesheets and corrected discrepancies for payroll department. Monitored Nursing hours to ensure budgetary compliance. Performed payroll data entry and timesheet input as requested. Coordinated new staff orientation; ensured proper and timely availability, use and return of orientation material. Worked with Nursing Managers to ensure staff meet performance requirements. Worked closely with Human Resources Department to ensure staff met their employment requirements.

Administrative Assistant, Outpatient Services Dept.: (Apr. 2001-Jun. 2001) Performed clerical duties. Registered patients, oriented new clients to Outpatient Program, took vital signs, created forms.

Award: Employee of the Month: June 2004

CA Cardiovascular Consultant, Fremont, CA Mar. 2000-Dec. 2001

Billing Assistant: Entered payments, billed secondary insurances, performed necessary procedures to process denied claims including gathering reports/notes from patient files in office and from outside providers. Analyzed refund requests from insurances and patients. Answered billing related questions, some collections.

Medical Assistant: Provided relief coverage for office assistants to register patients, answered phones, scheduled patient appointments, verified insurance eligibility and benefits, escorted patients to consultation rooms and took vital signs, gathered charts for next day appointments.

Clinton Chiropractic, Alameda, CA Jun.1999-Feb.2000

Office Assistant: Patient registration, scheduled appointments, answered phones, verified insurance eligibility and benefits. Billed insurance, Worker's Compensation, auto insurance and cash patients. Corresponded in a timely manner with insurance companies regarding claims. Collected and entered payments. Created progress reports and maintained patient files.

Bina K. Erasmus, MD., Inc., Fremont CA Feb.1999-Jun.1999

Medical Office Assistant: Patient registration, scheduled patient appointments, answered phones, verified insurance eligibility and benefits, collected copayments. Filed medical records. Gathered charts for next day appointments.

Parkview Healthcare Center, Hayward, CA Jun.1996-Feb.1999

Medical Records Assistant: Filed, thinned and organized in-house medical charts, prepared new charts, complied discharged documents and filed for storage, performed audits, maintained Kardex.

Certified Nursing Assistant: Assisted the elderly with grooming and feeding, charted on patient progress, monitored vital signs, assisted patients with daily living skills.

EDUCATION:

Heald College, School of Business, Hayward, CA Oct. 1998

Degree of Associate in Applied Science in Medical Office Administration

Holy Cross College, Sydney, Australia

High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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