Customer Service Sales

Chelsea McCormick

Sale associate-shift supervisor - CVS PHARMACY

San Antonio, TX 78227

*******.*************@*****.*** - 727-***-****

To obtain a position that utilizes my skills and enables me to make a positive contribution to the organization. WORK EXPERIENCE

Sears Retail Support Representative

sears - San Antonio, TX - August 2013 to February 2015 Responsibilities

SEARS HOLDING, San Antonio, Texas United States

Sears Retail Support Representative, August 2013- present

• Provide prompt and effective customer service consistent with the retail experience when handling requests from customers. Ensure customers receive a seamless customer experience on behalf of the customer’s local Sears corporate store.

• Understand, investigate and provide resolution to customer inquiries or concerns when responding to a retail store related call, using available systems and resources in accordance with Sears’ policies and procedures. Communicate with customers regarding actions and satisfactory resolutions. Communicate and consult with store and business Managers as required to resolve customers’ issues.

• Receive and respond to other customer issues, concerns, queries, etc., via telephone, e-mail and/or referral. Follow-up with customers as required, ensuring customer satisfaction with resolution.

• Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears’ systems, policies and procedures. Communicate and share information and resolutions as required

Sale associate-shift supervisor

CVS PHARMACY - San Antonio, TX - June 2011 to August 2013 Price merchandise, stock shelves and supplies process photofinishing orders react to potential shoplifters following company guidelines

• Operate a cash register including cash transactions, checks, charges, rain checks.

• Process photofinishing orders.

• Assist customers with their questions, problems and complaints in person and via phone.

• Greet customers

• Handle all customer relations issues in accordance with company policy, promote a positive shopping experience for all, maintain customer/patient confidentiality.

• Assist in maintaining all front store departments including check-out area and overall store cleanliness.

. Complete procurement and receipt of all merchandise and develop daily reports and sales forecasts.

. analyzing daily reports and sales forecast.

. Preparing deposits and delivering deposits to the bank

. Counting impress and drawers daily

. supervisory my workers on my shift and making sure all work was done and that company policies where followed

Head File Clerk

ROSER PARK MEDICAL CENTER - Saint Petersburg, FL - January 2008 to September 2010 Answer questions about patient records and files.

• Eliminate outdated or unnecessary materials, destroying them or transferring them to storage.

• Find and retrieve information from files in response to requests from authorized users.

• Fax, copy, Answer Phones, and Greeting Patients.

• Sorting classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

• Add new material to file records, and create new records as necessary. EDUCATION

Business Economic Technology Academy

May 2008

St Petersburg College - Saint Petersburg, FL

Gibbs High School - Saint Petersburg, FL

ADDITIONAL INFORMATION

• Microsoft Word, Microsoft Power point, and Microsoft Excel.

Contact this candidate