Assistant Customer Service

ETHEL M LICHVAR

*** **** ****** *****, *** Vegas, NV 89183

Email: *****.***.*******@*****.*** Mobile: 702-***-****

PROFILE

Dynamic, results-oriented professional with extensive experience in office management, customer service, process improvement and administrative support. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Dedicated leader, building positive rapport with associates at all levels to create a highly effective work environment.

ACHIEVEMENTS

Served as the lead administrative support to a Transamerica Life and Protection incentive trip to Italy. Responsible for event management on-site in Rome and Florence for a group of 400 leading producers.

Designed a process improvement plan for the annual Talent Review for senior leaders at Transamerica. The program shaved 3 weeks from the talent card production period, allowing senior leadership time to review and revise evaluations without the pressure of a tight deadline.

Project Coordinator for three major bank acquisitions, coordinating the application process, facilitating all aspects of office administration, procurement of equipment, troubleshooting the transition process with systems/equipment, and serving as liaison between the companies.

Co-leader of the Bank of America Administrative Professionals Network Training Team.

EXPERIENCE

LEAD ADMINISTRATIVE ASSISTANT

TRANSAMERICA

Louisville, KY June 2013 – June 2015

Provide high level administrative support to the Directors of Travel and Conference Services in Louisville, the Director of Corporate Events in Baltimore and to the Talent Development department in Louisville. Responsibilities include complex calendar and meeting coordination using Lync and video enabled conferencing services, booking domestic and international travel using Concur, database management, design and launch event websites using event management system software, creation of detailed reports and analysis of data, budget reconciliation and tracking, invoice processing and maintenance. Serve as on-site event support for Corporate events, both domestically and internationally.

EXECUTIVE ASSISTANT

CLARK MEMORIAL HOSPITAL

Jeffersonville, IN March 2012 - June 2013

Senior administrative support to the Vice Presidents of Inpatient and Outpatient Clinical Services and the CFO. Responsible for coordination of all three executive calendars, managing travel arrangements, and production of daily and monthly reporting. Developed an automated Report Card System for tracking performance metrics on physicians. Serve on the Reward & Recognition Committee and the Safety Committee.

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SENIOR SUPPORT ASSISTANT

MET LIFE HOME LOANS

Las Vegas, NV September 2011 - March 2012

Senior administrative support to the KB Home West Fulfillment Center Vice

President of Operations. Coordinate calendar appointments, prepare complex and detailed reporting for daily operations. Facilitate all travel coordination using Concur. Process expense reporting. Design and publish internal announcements, detailed technical documentation. Facilitate all event coordination for corporate training, executive visitation, associate celebrations. Liaison between upper management, team leaders, and associates in creating and communicating center-wide key performance metrics.

ADMINISTRATIVE ASSISTANT III

BANK OF AMERICA

Las Vegas, NV April 2005 - September 2011

Provide administrative support to the KB Home West Fulfillment Center Vice President of Operations. Coordinate calendar appointments, prepare complex and detailed reporting for daily operations, facilitate all travel arrangements for 14 divisional managers and 75 associates, process expense reports for all associates. Design and publish internal announcements and newsletters. Receive and process all vendor invoices. Coordinate and ensure effective and efficient new employee on boarding. On-site security access administrator, assigning and maintaining key card access for all associates. Serve as the property site manager for all maintenance and facilities needs. Serve as Associate Engagement Champion, responsible for creating a positive work environment. Includes preparing visual displays, PowerPoint presentations, banquet coordination, and producing monthly newsletters. Responsible for creation and maintenance of SPIRIT budget for all activities. Scheduled and hosted monthly training sessions using LiveMeeting as Co-leader of the Bank of America Administrative Professionals Network Training Team, a network of over 1,500 administrative professionals nationwide with an average attendance of 500 associates on each training session.

EXECUTIVE ASSISTANT FOR OPERATIONS

IMPACT COMPANIES

Las Vegas, NV July 2003 - April 2005

Provide administrative support to the President/CEO performing a variety of duties including: preparation of monthly financial spreadsheets for each of the eight companies; participation in Strategic Planning meetings; assisting with coordination of all company and leadership meetings by developing agenda material and participation in leading meetings; maintenance of corporate books, Resident Agents, Business Licensing, and filings with the Secretary of State; serving as Assistant Secretary on the Board eight companies; screened email correspondence; and provide support through various clerical duties .Bookkeeper for CEO’s personal Trust Accounts: charitable giving account, owner’s equity account, and bank reconciliation. Editor and designer for quarterly newsletter, the Aggregate.

COORDINATOR, DEVELOPMENT AND ALUMNI SERVICES

NORTHERN STATE UNIVERSITY

Aberdeen, SD September 2001- March 2003

Coordinate the Northern Fund annual campaign: managed development and implementation of direct mail marketing program; development and implementation of strategic plan for campaign; budget analysis and forecasting. Coordinate the Northern Fund Phone-a-thon campaign: conducted recruitment and training program for thirty student employees; managed scheduling, payroll, and incentives programs; tracked progress of individual student achievements. Coordinate Legacy of Leadership donor recognition garden: conducted contract negotiations with vendors, landscapers, and masons; development and utilization of all marketing materials; managed order placement, project completion goals, and budget. Coordinate public relations, communications and marketing using the Northern Today newsletter, annual report, and other publications.

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ACADEMIC COORDINATOR, CENTER OF EXCELLENCE FOR INTERNATIONAL BUSINESS

NORTHERN STATE UNIVERSITY

Aberdeen, SD June 2000 - September 2001

Coordinate the annual International Business Conference: contract negotiation for Mount Rushmore, hotel and food and beverage vendors; contract negotiation for keynote and conference speakers; managed development and implementation of all marketing materials; supervised and directed activities for support staff; management of budget and resource allocation. Recruit students to International Business program: contact students through telephone survey and personal solicitation; conduct school visits, college fairs, and on campus tours; track and evaluate program success through contact management analysis. Traveled to Mexico to recruit exchange students to South Dakota to participate in the International Business program at Northern State University. Of the thirteen students interviewed, six attended for a semester, two transferred permanently. Editor and graphic designer for Excellence, the quarterly newsletter for the Center of Excellence.

EDUCATION

Chadron State College

Bachelor of Arts

Business Management

December 1988

TECHNOLOGY

Excel Advanced

Word Advanced

Outlook Advanced

PowerPoint Advanced

Publisher Advanced

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