Technical Support Engineer

Keith Barber

*** ******** ****** ******

Duluth, GA 30096

Phone: 706-***-****

Email: ***********@*****.***

Objective

To utilize my experience in NOC Engineer, in a manner that will allow your organization to leverage these skills within a success driven campaign.

Education

DeVry University 2012- Present

Bachelors Degree (80% complete) in Information Technology

Electronic Computers Programming Institute (ECPI) 2008-2010

Associate Degree in Electronics Engineering

Professional Experience

Ricoh America’s Corporation - Tucker, GA Sept 2014 - Present

Product Support Specialist

Responsible for customer technical support to Ricoh customers with desktop printers, scanners, and multifunction copiers –this includes some network configuration, hardware, software, and basic desktop support.

Receives approximately 45-70 incoming support calls per day with 75% first call resolve rate.

Keep track of customer issues using Oracle r12 and Baan.

Receive and resolve calls from all over the continental US including Hawaii and Alaska and all provinces in Canada.

Assist customers with installation of print drivers on Windows XP/Vista/7/8, and various Macintosh operating systems.

Assist customers with configuring shared folders on Windows XP/Vista/7/8, and various Macintosh operating systems.

Assist customers with troubleshooting network connectivity issues related to Ricoh multifunction devices as well as desktop printers.

Process black & white printer depot swaps and defective consumables as appropriate

Assist with Technical support for Ricoh Projectors and Hot Spot Printing

Charles E. Singleton - Atlanta, GA 2010–2013

DC Back-up Power Technician II

Equipment Installation

Obtained electrical industry knowledge

Loaded and Unloaded company vehicles

Drove vehicles weighing up to 26,001 pounds

Use power tools and ladders in selected environment’s

Followed safety protocols and procedures.

Backed-up data on computers and performed computer maintenance

Set up appointments with customers at appointed time to complete

Military Experience 2006-2010

United States Army

Petroleum Supply Specialist

Trained 15 soldiers on various operations.

Supervised 10 Airmen during a 3 year period.

Trained Afghanistan soldiers how to distribute, recalculate, and safety protocols.

Delivered fuel to mandatory routes on an overseas post.

Military Accomplishments

Received HONORABLE Discharge from the United States Army for meritorious service.

Received NATO SECRET security clearance

Volunteer/Internships

Computer Solutions - Colonial Heights, VA 2010-2010

Internship

Installed and performed minor/major repairs to computer hardware and software.

Provided onsite service calls to businesses.

Cleaned interior and exterior of various make/model computers.

Answered customer questions and provide solutions.

Promoted computer sales and services.

Maintained customer satisfaction with services

Answered telephone and troubleshoot computer questions at an operational over the phone.

ALB Tech - Richmond, VA

Volunteer 2009-2010

Installed Windows XP, Vista, and Windows 7 operating systems.

Repaired LCD/LED screens.

Backed-up files and folders

Replaced hard drives and installed ram upgrades.

Troubleshoot clients desktop/ laptop computers.

Offered remote support

References available upon request

Status: United States Citizen

Contact this candidate