Customer Service Office

Location:

Posted:

July 20, 2015

mcmajor*** @yahoo.com

Career Profile Monica Childs

I have the ability to maintain understanding and respect for a diverse environment. I am a customer service-

oriented individual who can communicate effectively in a professional helpful and courteous manner. I work

well as part of a team and independently without supervision. And in an emergency, able to make sound

judgment calls, adhere to confidential and sensitive information. I am punctual, reliable and an out-going

professional with the ability to learn new skills quickly and posses excellent interpersonal skills.

PROFESSIONAL WORK EXPERIENCE

Philadelphia Prison System of Philadelphia, PA

2005 – 2014 Correctional Officer

Center Control Officer/Administrative responsible for checking all communication systems, monitoring

surveillance cameras, keeping an accurate Census and Headcount of inmates who are housed and

released; operated the computer terminal to pull up inmate information when needed. Controlled all

doors adjacent to Center Control by making sure that only staff members and non-staff members were

permitted to enter and exit the facility, also monitored cameras for inmate movement throughout the jail.

Maintained security and discipline while working with the adult and juvenile inmates on housing units.

Record Room officer prepared inmate court and discharge paperwork on a daily basis. Answered incoming

calls pertaining to inmate status. Worked at intake window to enter inmate information upon arrival to

institution.

Grubb & Ellis Real Estate Firm, Philadelphia, PA

2003 – 2005 Receptionist

Greeted client; office personnel and outside vendors; answered 10 line consoles with incoming and

outgoing calls. Made and scheduled appointments; reserved conference rooms for meetings and

confirmed pending appointments.

Bloomingdale’s Department Store, King of Prussia, PA

2001 – 2003 Sales Associate

Greeted all walk-in customers promptly and delivered friendly and attentive service; developed and

maintained own clientele, which included phones contact, letters and phone call, gave each shopper the

personal shopping experience; understood merchandise features, advantages and disadvantages as well

as being aware of all promotional; encouraged the customers to avail discounts on products; was aware

of the changing fashion trends transforming in the fashion industry.

Philadelphia Housing Authority of Philadelphia, PA

1998 – 2001 Dispatcher

Answered phone calls surrounding emergency and non-emergency situations; relayed and dispatched

information to supervisor and documented all phone conversations verbatim; intercepted phone call

from tenants surrounding maintenance concerns; performed a variety of clerical tasks as needed.

EDUCATION – John Bartram High School, Philadelphia PA

SKILLS: Various office skills: Excel, Microsoft Office, PowerPoint, Data Entry