Customer Service Sales Representative
Resume:
NEELAM UPADHYAY
Mississauga, ON
L5V 2K9
******.********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Experienced, results-oriented professional with exceptional abilities in building/developing internal teams and vendor relationships
Proficient in MS Office – MS Word, MS Excel and Power Point
User Skill in SAP – MM module, Lotus notes, Friedman Frontier
Flexibility and ability to adapt to the changing working conditions, and work assignments
Excellent communication and negotiation skills
Excellent team work and team building skills
Fast learner and proactive
Organizational skills and ability to prioritize effectively
Strong problem identification and problem resolution skills.
PROFESSIONAL EXPERIENCE
Customer Service Representative July 2013 - April 2015
RBI-Mestek Canada Inc.
Provided exceptional customer service by accurately inputting customer orders and tracking the customer’s deliveries to ensure on time delivery Liaised with other departments to address all service related issues
Handled customer complaints by trouble shooting all customer related service issues and providing an optimal resolution to satisfy the customer’s needs Documenting all complaints and forwarding to various departments for further resolution
Ensured accurate billing by editing all customer deliveries and ensuring that all information is up to date and accurate
Accurately completed assigned tasks within the allotted time period, tasks included tracking and reporting of various kpi’s for management and completed various tasks as assigned
Active member of Joint Health and Safety Committee and provided monthly training to employees on Health and Safety issues
Maintained a clean and safe environment as per company requirements
Developed and maintained a strong customer relationship across various functional areas with both internal and external customers.
Managed requests for customer claims and returns, balancing customer requirements with day to day business objectives. The process included validation of claims, customer negotiation, and holding plants/distribution accountable to address root cause along with escalating issues that are not quickly resolved or are on-going.
Neelam Upadhyay 2
Purchasing Assistant
RBI-Mestek Canada Inc. February 2013 – July 2013
Processed purchase orders in Friedman Frontier
Confirmed the purchase orders after verifying price, delivery details, product description
Ensured availability of material, equipment and supplies by tracking and Expedited purchase orders
Determined requirement and reviewed inventory and purchase requests
Obtained quotes by forwarding requirement to supplier.
Resolved discrepancies for defective products, obtained credit and refunds
Accurately maintained the procurement database for additions/deletion in supplier base
Worked closely with operations and supplier to procure at the lowest cost
Developed new and alternative source of supply
Managed the delivery of items to minimize the risk of operations
Managed vendor selection and performance
Worked with Accounts payable department for resolving payment issues
Managed costs ongoing to achieve margin, profit expectation
Assistant Buyer October 2012 – Dec 2012
Holcim Inc. (NABS), Concord (Canada)
Worked with SAP MM Module in P2P
Released purchase order
Confirmed the purchase orders after verifying price, delivery details, product description and scanned the PO and attached with the orders
Expedited purchase orders for delivery of goods and services
Called the vendors to have updated information, to fix the problems and to have the quick responses for the queries in the queue
Communicated with vendors and internal departments for any discrepancies in purchase orders
Communicated end users of the product for delivery schedule
Ensured vendors are satisfied and demonstrated outstanding problem solving and active listening skills-ability to diffuse difficult situations with tact and ease
Liaised with other departments to address all vendor related issues
Worked in Mail room, indexed invoices, scanned and linked invoices to vendor numbers in SAP
Actively contributed to a positive working environment
Neelam Upadhyay 3
Purchase In-charge 2000-2012
Bahrain Rubber Company
Increased sales by 15% by listening to the sales representative and clients, introduced 25 new products
Reduced dead stock by 6% through program initiation, proactive management, effective internal and external communication and persuasive follow up
Located vendors of materials, equipment or supplies, determined product availability and terms of sales
Prepared and processed requisitions and purchase orders for raw material and equipment.
Reviewed purchase order claims and contracts for conformance of company policy.
Analyzed market and delivery systems in order to assess present and future material availability.
Developed and implemented purchasing and contract management instructions, policies, and procedures
Ensured correct allocation of resources to meet delivery schedules
Liaised with clients, contract negotiations and providing quotes
Ensured accuracy of price files and the limit quantities on blanket purchases.
Questioned discrepancies between inventory system and stock.
Confirmed the arrival of shipments daily. Reported service and quality issues by issuing incident reports.
Worked closely with customers and suppliers and improved operations and reduced cost
Reviewed and established HS codes for all goods and components
EDUCATION AND TRAINING
2015 Awarded certificate for Management Representative for the year 2014
2012 Co-op Education Program for Foreign Trained Professionals St. Gabriel Dufferin-Peel Learning Centre
2012 Certificate in Trade Finance and Custom procedure Sheridan College, Mississauga, Canada
1992 Diploma in System Management (DISM) Apple Industries Ltd, Mumbai, India
1990 Bachelor of Commerce (Assessed as equivalent to Canadian 3 year Bachelor’s degree in
Commerce by ICAS International Credential Assessment Service of
Canada)
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