Quality Assurance Customer Service

Patricia Perkins

**** **** ** * *** ****

Pinellas Park, FL 33782

Cell: 727-***-****

***********@*****.***

Career Objective:

I am an experienced Senior Quality Assurance Professional with 8+ years experience in leading QA teams in large projects and Sprints. I am skilled in various program testing technologies, methodologies and familiar with both manual and automated software testing. I am currently seeking employment with a company where I may be a key member of the Quality Assurance Team and bring my knowledge and my love of my work to help maintain the Quality Assurance reputation of that company.

Professional Experience:

WestPoint Underwriters

Senior Quality Assurance Analyst

St Petersburg, FL

October 2011 - Present

Documented software defects using a bug tracking software and Sharepoint.

Created end to end test plan, executed the plan to ensure that all objectives were met.

Tested deliverables and closed IT projects and Sprints. Reported any failures by creating a Bug in a Bug tracking Software.

I used Automation as a testing tool when needed and made determinations as to what portion of testing would benefit from Automation.

I worked as a team with Business Analysts and I.T. team members as well as the clients throughout the delivery of different projects.

I validated functional correctness and completeness of any new functionality or updates to existing functionality.

Set up UAT Testing, Regression Testing and Smoke Testing and followed through to completion.

WestPoint Underwriters

Quality Control Specialist

St Petersburg, FL

November 2005 – October 2011

Checked policies for accuracy prior to sending to insured using different Rating formulas.

Recorded any errors found during processing of policies.

Multi -tasked a variety of responsibilities within compliance guidelines.

Created test cases and test scenarios for software testing.

Assisted in the creation of incidents and testing of incidents in QA Ready status in a Bug tracking software.

Used Microsoft SQL Management Studio and wrote queries to execute and retrieve data from the back end.

Tested sprints and projects using automated software when it was determined beneficial.

Used Excel, Word and Outlook on a daily basis as well as SharePoint/Project Web App

Eckerd Corporation

Pharmacy Counselor/ Customer Service Rep. for mail order pharmacy

Largo, FL

May 1997 - March 2004

- Answered calls from patients with questions about side effects of their medications.

- Answered questions about different drug interactions.

- Answered questions about different disease states and explained symptoms.

Education

Western School of Health and Business

Monroeville, PA

Computer Science I- Programming Methodology

Performance Management courses-certificate of completion

Fundamentals of Software testing-certificate of completion

IT Project Management Essentials: Testing Deliverables and Closing IT Projects-certificate of completion

Quality Assurance and Quality Control-certificate of completion

Fuzzing for Software Security Testing and Quality Assurance-certificate of completion

Black- Box Software Testing Techniques-certificate of completion

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