Joseph Schnell

Carolina Shores, NC

Retired IT professional looking for part-time work. I have experience with IT, merchandising, retail, and delivery.

Authorized to work in the US for any employer

Work Experience:

NC Department of Information Technology Warehouse Supervisor NC Department Of Transportation - Raleigh, NC

October 2015 to January 2021

Team supervisor and focal point for distribution center. Computer Imaging and asset management.

Use technical expertise and understanding of business needs to evaluate and resolve incoming requests for service and support from client.

Responsible for meeting specific service levels.

Responsible for communication with customers on status of open requests. Works closely with other areas of Information Technology and DOT field services.

Lead PC Technician Alphanumeric Systems

Alphanumeric Systems, Inc

May 2012 to October 2015

Lead technician and technical focal point for technicians working numerous large and small corporate engagements.

Team of 5 techs including myself. I assign tickets and special project work. I track status for Project Manager and create implementation schedules for clients supported and report on progress. I also work with helpdesk informing them of changes going on and maintain work status of problems reported through ConnectWise tracking system

Work performed – break/fix, client deployments, technical assessment/analysis, and client focal point. Most platforms were Windows 7, and hardware consisted of HP, Dell, Lenovo desktop and laptop platforms. User software included EPIC, Allscripts, Dragon, and other web based applications. Basic network troubleshooting and use of Active Directory and Exchange Management Console.

PC Analyst

Rex Hospital

December 2011 to May 2012

Work consisted of deploying, maintaining, troubleshooting, and repairing user workstations, hospital equipment setup and deployment. Basic network troubleshooting and application installations and support. Monitor Heat ticketing for user reported problems. Provide status on work being done. PC Technician

Alphanumeric Systems, Inc

March 2011 to December 2011

Technician working UNC Physician Network/Rex engagement doing PC break/fix, client hardware/ software deployments and migrations, technical assessment/analysis, and special projects. Monitor ConnectWise ticketing system for user reported problems.

Help Desk Contract Insight Global Contract Cisco Systems Cisco

March 2010 to May 2010

Primary 1st response Help Desk for Cisco Systems

Remedy 7 ticketing system.

Duties included support of all desktop/notebooks operating systems. Assess all calls related to client's application environment and provide fix if possible. Assign higher level issues to appropriate support organization. Maintain a high level of professionalism at all times.

Inventory Specialist

Consolidated Electronics

August 2009 to March 2010

Inventory Control - Supervision of the supply, storage and accessibility of parts used by field personnel repairing Samsung products.

To insure all unused parts are returned for credit, and used parts returned from field with core value are returned to Samsung, with all credits noted, and disposition of parts issued noted in company database system.

Education:

BS in Computer Information Systems

North Carolina Wesleyan College - Rocky Mount, NC

Associate in Business Administration

Ulster County Community College - Stone Ridge, NY

Skills:

Certified ITIL

National Career Readiness Certificate

Inventory Control

System Test Management

Microsoft Windows Operating Systems- Expertise PC

• Configuration

• Installation - Repair) Mobile Devices

Customer Support

• Hardware

• Software ( By Phone and/or On Site)

MS Office Suite/Office 365(Installation

• Configuration)

• Forklift

• Inventory control

• Warehouse management system

• Process improvement

• Warehouse distribution

• Logistics

• Warehouse experience

• Warehouse management

Certifications and Licenses

CompTIA A+

Forklift Safety Certification (NC DOT)

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