Customer Service Manager

John M. Calhoun

***** ********** **. *******, ** 77377 713-***-**** ********@***********.***

Manager and Technical Team Leader

A top-performing Manager and Technical Team Leader seeks to bring 30+ years of progressive experience to an industry-leading employer. Strong history of success in high-level management, project coordination, and technical leadership roles. Proven record of directing large workforces of up 100+ employees while managing budgets exceeding $6M. Skilled in operations oversight, technical services control, electrical engineering, proactive problem solving, telecommunication, budgeting, forecasting, client services, marketing, administration, Local Area networking, and more. Diligent and goal-oriented, with the skills, training, and hands-on experience needed to make an immediate positive impact in any fast-paced team.

Areas of Expertise

Daily Operations Oversight

Electronic Engineering Expertise

Telecommunication Expertise

Cable Termination Expertise

100+ Workforce Leadership

Electrical and Mechanical Expertise

AC and DC Power Plant Expertise

Budgeting and Forecasting

AS Degree, Electronic Engineering

All TTC transmission test Equipment

Trouble shooting Expertise

Oscilloscope Operation

Network Sniffer Operation

Technical Diagrams

Excellent Client Services

Professional Experience

AJEM Home Design and Remodeling, Tomball, TX – Manager 2003-Present

Overseeing all daily operation and long-term planning functions for a successful remodeling company.

Leading multiple crews to complete computer design and remodeling services for residential/commercial projects.

Performing detailed and accurate estimations of all projects, managing budgets through to completion

Proactively resolving any and all customer service issue to ensure repeat business and client satisfaction.

Managing all related administration, marketing, customer service, training, and sales services.

Using expert-level knowledge of data, communications, and telecommunications to continually grow business.

MFS/Worldcom Network Services, Houston, TX - Promoted through Multiple Positions (see below) 1990-2003

Local Engineering Manager: Texas, Louisiana, Mississippi (2000-2003)

Promoted to manage regionalized engineering efforts to meet fast-paced Telecommunications industry growth.

Oversaw the Engineering of all inside plant and outside plant construction Local Network Fiber Optic systems.

Operations Manager: South Texas (1998-2000)

Managed Local and Long Distance services installation and Maintenance for both Voice and Data.

Developed and managed a highly-skilled workforce of 100+ and as well as a $6M annual budget.

Operations Manager: Houston, Texas (1997-1998)

Led all Data, Switch and Private line services for Houston Texas in a second-level operations management role.

Coordinated a professional workforce of 30 individuals and while managing a $1.5 million budget.

Senior Technician: Texas, Oklahoma and Louisiana (1993-1997)

Performed Data services installation and maintenance operations in of all Data Communications equipment.

Regularly utilized DOS, Windows, Novell and UNIX/SunOs Operating Systems to complete key technical projects.

Senior Technician (1990-1993)

Maintained/installed fiber optic and communications equipment; delegated work to Houston technical staff.

Designed/implemented corporate WAN, Data Node infrastructure standards, and customer premise installations.

Career Note: Also worked as a Technician for the Advanced Telecommunications Corporation (1985-1990).

Education and Training

Associate of Science, Electronic Engineering - ITT Technical Institute, Houston, Texas (1984-1986)

Subjects studied include: electronics, semiconductor theory, frequency domain, theory of basic digital circuitry, microprocessor base systems and special devices, technical physics, industrial electronics, radio and microwave communications, laser and fiber optics.

Professional Reference Available Upon Request

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