Customer Service Manager

*** ****** **. **● Gravette, AR*****●479-***-****●********@*******.***

Carmen J. Melton

Summary

Experienced manager with excellent client and project management skills dedicated to improving the quality of life of senior citizens. LNHA Arkansas

Core Qualifications

Organizational and Communication Skills-

Excellent oral/ writing skills

Community Outreach Partnerships

Policy/ Program Development

Service Quality Improvement

Expense Control and Vendor Negotiations

Volunteer Recruitment

Microsoft Office proficient

Customer service

Experience

October 2012- Present

Social Services Director

Assisted administrator with reportable incidents.

Assisting patients with admission and discharge planning.

Coordinate with community programs for discharging seniors.

Train employees on resident rights.

Scheduling referral services.

Coordinate with case managers at hospitals and other facilities.

Grievance process facilitator.

HIPAA compliance officer

December 2003- October 2012

Activity Director- Volunteer Coordinator

Managed paid staff and volunteer base of 25 plus. Increased volunteer base. Interviewed, oriented and trained all volunteers according to state regulations and facility policy.

Successfully developed activity program for seniors in nursing home environment based on population choices.

Responsible for facility newsletter design and distribution.

Point person for quality committee. Maintained a below national average deficiency rating during quality control surveys.

Successfully met company deadlines and budget requirements. Organized fund raising projects to supplement corporate budget.

Partnered with other department manager to create new policies and forms. Cross-trained as backup for business office manager and social services.

Education

2014- Bachelor of Health Care Administration- Long Term Care

April 2012- Associate Arts- Health Care Administration

Professional and Community Memberships

Alzheimer’s Association- Walk to End Alzheimer’s planning committee 2003- 2011

Springdale High School Medical Academy Board Member 2007- 2012

Har-Ber High School E.A.S.T. Lab Board Member 2007- 2012

Eden Associate training- February 2007- Searcy AR

Certified Dementia Practitioner NCCDP 2015

References

References available upon request.

Contact this candidate