Customer Service Data Entry

MARLO M. MARKS

**** ****** **. *******, ** ****7 901-***-**** ********@*****.***

OBJECTIVE

Seeking a full time opportunity to grow and expand my working knowledge.

SKILLS PROFILE

-Heavy data entry skills with 10 Key proficiency

-Excellent Customer Service and Negotiation Skills

-Microsoft Office Computer Knowledge

-Receptionist, General Clerical, and Office Duties

-Competent in Multi-tasking with the ability to work individually or in a team environment

EMPLOYMENT HISTORY

First Source Verizon Wireless

2014 present

Louisville, KY

-Inbound call center for Verizon Wireless – Certified Verizon Customer Care Associate

-Handled 40+ customer service calls

-Dealt with all customer service issues including billing, plan changes,tech issues, upgrades

-Consistently top performer with customer rating scores - Top 3 of 300 in customer care

Package Handler, Federal Express Corporation

2008 2012

Memphis, TN

-Worked with small package sorting system

-Maintained quality checks while inducting packages thru a swiftly moving conveyor system

-Surpassed productivity goals while achieving an excellent safety record

-Participated and excelled in large team environment

Customer Service Coordinator, Cord Moving and Storage

2005 2008

Memphis, TN

-Scheduled appointments for Sales Reps with prospective moving Customers

-Prepared moving documents used by drivers and packers

-Negotiated discrepancies’ and resolved issues with Customer’s billing

-Heavy clerical and office duties

Data Entry Clerk, City of Germantown

2003 2005

Germantown, TN

-Entered Offense Reports, Arrest Reports and Citations into the main database

-Processed Crashed reports and prepared weekly reports for Officer Meetings

-Filled in as Switchboard Operator

Accounting Specialist, Armstrong Relocation Company

1987 2002

Memphis, TN

-Heavy Data entry with billing, disbursements, journal entries, revenue distribution and receipts

-Troubleshooting for 13 branch locations

-Communicated with various accounts and freight carriers regarding rate issues, tracking shipments and resolving claims

-Filled in for Switchboard Operator

Contact this candidate