Manager Customer Service

DeShawn Pennington

727-***-**** (Cell)

************@****.***

Areas of Specialty

Data Analysis/Security

Management/Coordinator

Processing & Investigations

Infrastructure Implementation/Counseling

Risk & Safety/Asset Management

Quality Control & Customer Relations

Education

High School

Penn Fosters: Scranton, Pennsylvania

May, 2003

Associates of Arts-Information Technology w/ Concentration in Security Assurance Measures

University of Phoenix

Phoenix, Arizona (GPA 3.0)

Graduation Date Aug 2015

Experience

Field Operations Supervisor: Tampa, Florida

February 2014-Present

ABM Security Services 813-***-****

Quality control & analyzing of all operations. First responder Investigator of injury & liability, workers Compensation claims.

Assessment of risk & safety of all company sites and creating site specific post orders, ensuring compliance.

Objectively enforcing, implementing security policies, procedures and post orders. While effectively training & testing critical vulnerabilities for the client and employee safety.

Managed daily operational changes by coordinating & executing contingency options, supervising over 150 officers in southeast division.

Residential Advisor: St. Petersburg, Florida June 2011- September 2012

Pinellas County Job Corporation 727-***-****

Provided therapeutic intervention services to teenagers and young adults, using individual or group treatment.

Qualified motivational speaker and instructor. Worked one-on-one with students involving, anger management, personal issues or daily concerns.

Intake Specialist in addition to counseling new arrivals and departing Students.

Store Manager: Tampa, Florida July 2010- February 2011

Just Brakes 813-***-****

Coordinated and provided sales estimates to potential customers.

Increased local in store sales by 60% upon acquisition as Store Manager.

Expanded production team by three representatives.

Internet Sales Manager: St. Petersburg, Florida June 2008- December 2009

Saturn of St. Petersburg 727-***-****

Coordinated and integrated website and controls for advertised listings.

Provided 24-hour Customer Relations access via online & Blackberry.

Suggested new products, performed vehicle appraisals and safety inspection.

On-Site Area Manager: Palm Harbor, Florida August 2006- June 2008

717 Parking Services 813-***-****

Inventory and asset management valued over a half a million dollars.

Predigest level of customer service in person and on the phone.

Implemented and instructed training courses for new recruits for a high level of safety proficiency.

References Available Upon Request

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