Manager Customer Service

Matthew J. Grobarek

818-***-****, *********@*****.***

Objective: To obtain a career position that will utilize my education, work experience, drive and dedication.

Work History

****-****: Enterprise Rent A Car of Southern California: Management Trainee, Promoted to Assistant Manager

Heavy customer service

Maintain current accounts and obtain new accounts

Direct sales to the consumers

Management and training of up to 10 employees

Running of day to day operations of a fleet close to 400 cars with profits of over

$100,000 per month

Set many profit and performance records for ERAC nationwide

1994-1999: Enterprise Rent A Car Hawaii: Promoted from Assistant Manager, to Branch Manager, then to Area Manager

One of eight employees chosen nationwide to introduce ERAC to Hawaii

Help start ERAC in Hawaii from square one, site locations etc…

Assist in all new account procurements

Interview, hire, and fire employees

As Area Manager, manage and train up 35 employees

Help take ERAC form 0 locations on day one, to 12 when I left

Set profit and performance records for ERAC nationwide

1999-2001: Otis Elevators: Sales Representative

Maintain current maintenance accounts and obtain new accounts

Obtain new construction accounts

Liaison between Otis construction and maintenance crews and various AOAO’s

2001-Present: Owner, Hapa Pacific LLC.

Owned and operated carpet cleaning company and Real Estate investment company

Maintained current accounts and obtained new accounts

Increased overall sales and profits of the carpet cleaning business

Researched and found homes to be purchased

Oversee all aspects of home remodeling

Negotiate price and marketing strategies of homes for sale

Education

Graduated 1991 with a Bachelor of Science in Business Administration

Major: Management of Human Resources,

Minor: Entrepreneurship and Small Business Ownership

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