IT

Pierre Bailey

**** ****** **, ********, ** ***** H: 678-***-**** **********@*****.***

Summary

Enthusiastic with supervisory experience and exceptional people skills, 5+ years in technical and customer support roles. Effectively identify problems using troubleshooting skills.

Highlights

Troubleshooting proficiency

Exceptional telephone etiquette

Wireless/ VPN

Windows XP/Vista/2000/7

DHCP/DNS Ethernet and Firewall proficient

LAN, WAN, MAN

Network security

Call center proficient

End user support

System recovery

File/records maintenance

Preventive maintenance

Forklift operator

Accomplishments

Promoted to Roll Tender position within six months of being hired, and corrective actions through resolution and follow up

Experience

Quad Graphics 12/2012 to 02/2015

Technician Support Atlanta, GA

A 200 employee division of the international, $4.8B commercial printer specializing in highly personalized direct mail.

Interpret production orders and specifications for quality and meeting deadlines.

Set up and maintained company equipment for effective performance.

Operated sit down forklifts to assist with loading/unloading shipment materials.

Prepare and stage skids for outbound shipments.

Trained new employees and co-workers on responsibilities and policy procedures.

Spartan Security 05/2007 to 09/2008

Security Officer New York, NY

Prepared incident reports for documentation. Monitored potential threats from main control post.

Updated and monitored facility access to approved staff and contractors.

Performed help desk support, also multiple office and personnel administration job tasks.

United States Navy 05/2002 to 05/2007

Support Specialist Norfolk, VA

Supervised 10+ team members on job objectives.

Trained new employees and co-workers on responsibilities and policy procedures.

Provided administrative support organizing and updated employee records.

Performed help desk support, also multiple office and personnel administration job tasks.

Operated sit down forklifts to assist with loading/unloading shipment materials.

Education

Masters in Management Information Systems 2015

Keller Graduate School of Management Decatur, GA

Bachelor of Science: Computer Information Systems 2013

DeVry University Decatur, GA

Associate of Science: Computer Support Specialist 2011

DeKalb Technical College Clarkston, GA

Skills

IT, project management, network security, data privacy and security, Info system security planning and audit, disaster recovery, project management, help desk and desktop support, customer service, data entry, hardware, software, email, internet browsers, search engine, MS Office, Windows OS, routers, modems, printers, faxing, scanners, machine operator and warehouse experience.

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