Pvt Ltd Project
Resume:
PERSONAL INFORMATION
Bhoomika Poovaiah
Om Sai Ram Ladies PG, Old post office road,1st Main
Maruthinagar, BTM 1st Stage, Bangalore.
****************@*****.***
Sex Female Date of birth 21 February 1990
WORK EXPERIENCE
August 2014–Present
Hewlett Packard Global Soft Pvt Ltd, Bangalore (India)
Global Outage Monitoring (Case Manager )
C-Level Executive cases (Key customers of HP)
Tracking P0 and P1 Outage cases
Analyse the case notes, provide the case details and add interventions accordingly.
Communicate with the L1, L2 and L3 for Outage Confirmation and Potential escalations Over Phone, email or chats until the issue is resolved.
3PAR Outage Monitoring:
Tracking P0 and P1 Outage cases
Handling Mission Critical cases, Engaging L1,L2 and EM Team
Dec 2013–June 2014
Hewlett Packard Global Soft Pvt Ltd, Bangalore (India)
Proactive Administrative Specialist
Initialize the contract start up activities and generate welcome package for Proactive Care customers.
ESMG account and Passkey tasks creation for the customers under Proactive care contract.
Preparing Incident Reports on a quarterly basis for the customers who have proactive care contracts as part of their deliverables.
Interact with Account Support Managers and resolve queries related to their customers.
Perform quality check on the activities performed by the fellow engineers.
EDUCATION
2010–2013
Masters in Computer Application
Cambridge Institute of Technology, Bangalore (India)
.NET, SQL, Software Engineering.
Aggregate : 78%
2007–2010
Bachelor of Computer Application
Alva’s College College, Mangalore (India)
LINUX, C++, JAVA, VB, ORACLE.
Aggregate : 68%
PERSONAL SKILLS
Languages Known
English, Kannada, Coorgi and Hindi.
Social skills
Ability to perform as a part of a team with a focus and loyal ethics..
Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner.
Believes in continuous learning and possesses an innovative approach.
Possess analytical thinking and innovation & problem solving ability.
A quick learner with the ability to work under pressure and meet deadlines.
Project Accomplishments
Approval Configuration.
The proposed Approval Configuration has the ability to modify the policies of KERC by administrator. The project “Approval Configuration” is helpful to automate the on-line billing transaction and also to minimize the human intervention.
Role : Testing, Project Documentation.
Duration : 6months.
Front end : VB using ASP.NET
Back end : SQL
Advanced Custom File Zipping
Advanced custom File Zipping allow basically compacts a number of files into one folder decreasing the amount of file space it takes up on your system, the original files are not changed.
Role: Testing, Project Documentation.
Duration : 6 months
Front end : .NET
Computer skills
C, C++, JAVA, Applets, Servlet, Oracle 9i, SQL and JAVA Fundamentals.
Platform : Ubuntu, Windows
Programming language: C, C++, Java, VB, ASP.NET, C#.
Development tools: Net Beans, Eclipse.
Database technologies: MS Access, Oracle, MySQL, PL/SQL, DB2.
Web CSS: HTML, CSS
J2EE technologies: JDBC, Java Swing, Servlets, Structs JSP.
Photo/Video editing: Photoshop, Final Cut Pro, Live type (text animation)
ADDITIONAL INFORMATION
Certifications
Undergone training on Software Testing (Manual).
Good knowledge in SDLC and STLC.
Ability to build test cases and test plan.
Perform both functional and non-functional testing.
Smoke testing on critical features of an application.
Functional testing on every component of an application
Testing the integration of an application, based on business transaction scenarios.
Regression testing after fixing bugs.
Achievements
Having commenced the job role in Dec'13, I have swiftly adapted to the new challenges and responsibilities that come with Learning Ops and Scheduling.
I have been recognized as a quick learner and efficient performer.
Extra-Curricular activities
Participated and won in Fashion show competitions at College Level.
Participated in District level volleyball game.
Contact this candidate