Manager Customer Service
Resume:
John Pecora
Address: **** **** **** *****
Orange Park Fl. 32065
E-mail: **********@*****.***
Phone: 904-***-****
Desired Opportunity: Senior leadership position in Distribution and Supply Chain Management.
Professional Experience
Director of Property Management and Acquisitions, M.A.P. LLC Real Estate Investments, (February 2, 2015 - Present) Contract Position ending August 1, 2015
Managed 550 Rental Units in 5 Multi – Unit buildings. Gross Revenue of 5.7M.
Managed and Research Acquisitions
Facilitated negotiations of potential acquisitions.
Managed all Property Management personnel.
Improved Occupancy Rates from 74% to 90%.
Professional Experience
General Manager Performance Food Group Austell, Georgia, (December 2013 – January 18, 2015)
Managed operations of 250,000 sq. foot multi-category servicing over 600 customers in
4 states, generating $250M in sales.
Allocated and administered $8M operating budget maintaining full P&L responsibility for annual volume of 16 million cases shipped and received.
Led a 7-day a per week operation, that delivered over 1,100 line items to various customers.
Managed and coached five direct reports (Warehouse Manager, Transportation Manager, Human Resource Manager Customer Service Manager, Safety Manager) and accountable for 185 associates.
Reduced EBITDA deficit by over $2.5M.
Improved all Customer Metrics to become contract compliant.
Improved all Operational Metrics by 8% by implementing SOP’s.
Reduced Inventory Loss by 19% by implementing SOP’s.
Reduced Turn-Over by 20% in the Warehouse and 10% in Transportation.
Improved Safety Ranking from number 67 to number 22 by focusing on the Root Causes and implementing and reinforcing all Safety Programs.
Division President Reinhart Foodservice Jacksonville, Florida (August 2010 - March 2013)
Managed operations of 130,000 sq. foot multi-category Hybrid facility, servicing over 900 customers in
3 states, which generated $255M in sales.
Allocated and administered $12M operating budget maintaining full P&L responsibility for annual volume of 16 million cases shipped and received.
Led a 7-day a (per week) operation, that delivered over 2,000 line items to various customers.
Managed international operations, servicing 54 countries to earn an additional $45M in sales.
Managed Caribbean Consolidation Operation, generating an additional $500K Revenue and $10M in sales.
Managed and coached six direct reports (Director of Operations, Director of Marketing, Director of
Director of Transportation, and Human Resources Manager, Director Administration) and was accountable for 130 associates.
Improved operating profits from $1.4M to a $2.4 M.
Improved all service metrics by 5 percent.
Managed additional $25M in sales.
Improved logistic income from $250K to $500K
General Manager, McLane Foodservice Memphis, Tennessee (August 2005 - May 2010)
Managed operations of 250,000 sq. foot multi-category facility servicing over 1,100 customers in
8 states which generated $250M in sales.
Allocated and administered $17M operating budget maintaining full P&L responsibility for annual volume of 20 million cases shipped and received.
Led a 7-day a (per week) operation, that delivered over 1600 line items various customers.
Managed and coached six direct reports (Director of Operations, Director of Marketing, Director of
Inventory Management, Director of Transportation, and Human Resources Manager), and was accountable for 170 associates.
Improved Operating Profits from $2.6M loss to a $1.4 M. This was accomplished by implementing best practices policies and procedures.
Improved all service metrics by 10 percent.
Managed additional $50M in sales.
Improved logistic income from $475K to $1.2M in 12 months. Has sustained and improved logistic income by 10 percent year to year.
Improved AFR and IFR rating from 21.1 and 22.4 to under 7.1 and 9.1 by improving safety training and awareness. This resulted in a reduction of Workman’s Compensation expense in FY’05 and FY’06 of over $2M to less than $100K in FY’08.
Improved employee retention rate from 52 percent in FY’06 and FY‘07 to 91 percent in FY’08.
Reduced hiring and training expenses by $250K over a two year period.
Vice President & General Manager, SYGMA Network, San Antonio Texas (April 2002 – July 2005)
Managed operations of 250,000 sq. foot multi-category facility servicing over 1300+ customers in
Eight states which generates $552M in sales.
Allocated and administered $37M operating budget maintaining full P&L responsibility for annual volume of 46 million cases shipped and received.
Lead a 7-day a (per week) operation, that delivered over 1700+ line items various customers –Wendy’s,
Whataburger, Applebee’s, Taco Cabana, Black Eye Pea, and Burger King.
Managed and Coached eight direct reports (Director of Distribution, 2 Regional Directors of Marketing,
Customer Service Director, Director of Transportation, and Human Resources Manager, Fleet Manager, Safety Director) and accountable for 410 associates.
Regional Director of Distribution – Midwest, Marriott Distribution Services, Hanover Park IL (December
2001 - April 2002)
Manage operation of three multi-category facilities servicing a diverse customer base generating $450M in sales in a 600,000 square foot facility.
Allocate and administer $20M operating budget and maintain full P&L responsibility.
Facilitate Standard Operating Procedures and perform semi-annual operational audits.
Manage 400,000 square feet of multi-temperature warehouse space.
Lead and develop three General Managers and oversaw 300 associates.
General Manager, Marriott Distribution Services – Hanover Park, IL (April 1997 - December 2001)
Managed operations of 200,000 sq. foot multi-category facility servicing over 700+ customers in
Eleven states which generated $239M in sales.
Allocated and administered $15M operating budget maintaining full P&L responsibility for annual
volume of 7.5 million cases shipped.
Education
University of Wisconsin – Whitewater, Whitewater, WI, Bachelor of Arts- 1988
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