Senior Facilitator, Sales Training, Employee Engagement

Jennifer Pieper

Waukesha, WI *****

Cell Phone: 414-***-****

***********@*****.***

An adult learning and human resources professional, committed to growing talent across a wide range of specialties. Extensive experience in training, coaching and training initiatives. Proven success with training delivery, company and employee buy in, curriculum and course development. Known for high energy, flexibility in team environment, positive attitude. Meets client and company expectations consistently. I gauge success by my ability to help each person develop the experience and skills necessary to execute business strategies, react to changing business needs and reach their career goals.

PROFESSIONAL EXPERIENCE:

BMO Financial Group / Marshall & Ilsley Bank September 1993 to May 2015

BMO Financial Group April 2012 to May 2015

Assistant Vice President / Senior Facilitator

Facilitated sales and leadership programs for Retail, Mortgage, Premier Banking and Wealth Management that focused on driving business results and enhanced the customer experience.

Coached adult learners with focus on behavioral skills related to customer experience, sales and service.

Conducted, in partnership with Senior Management, new employee orientation sessions for Retail, Business & Commercial Banking, Technology & Operations, Corporate Groups, and the Private Client Group.

Facilitated material in a variety of formats including in-person, virtual classroom and e-learning.

Served as subject matter expert to both coach and accredit peers in sales programs and employee orientation.

M&I Support Services / BMO Financial Group April 2005 – April 2012

Officer / Training Specialist II

Facilitated employee integration and orientation sessions as part of the merger of M&I and Harris Bank cultures into BMO Financial Group.

Educated retail bank employees on the platform of BMO Financial Group related to systems, policies and procedures.

Facilitated and served as the subject matter expert for 24 Day Retail Banker Training Program.

Delivered programs that supported the organization’s culture and values, through program facilitation of technical and soft skill courses.

Developed, designed and implemented corporate training programs and materials focused on bank systems, policies, and products.

Provided a consistent onboarding experience for new employees and facilitated ongoing education for existing employees.

Managed the development of training materials and worked with colleagues on required updates.

Provided tailored education, training or development solutions toward desired performance outcomes.

M&I Marshall & Ilsley Bank December 2001-April 2005

Personal Banking Officer

Focused on identifying client needs and presenting solutions to achieve profitable personal banking relationships.

Utilized organizational skills and financial industry knowledge to provide a high level of service to clients.

Participated in the teller line integration of Southwest Bank into M&I in St. Louis, MO.

CERTIFICATIONS & ACCOMPLISHMENTS:

Myers Briggs Type Indicator / Certified Practitioner of MBTI Step I & Step II Instrument

Certified in Richardson Sales Training and Effectiveness Solutions specialized sales training for BMO

Centennial College / Essential Facilitation Skills for High Performance Learning

BMO Financial Group / Outstanding Performance Rating in 2013

M&I President’s Award in 2000

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