Windows Systems Administrator

CAREER OBJECTIVE

Technically sophisticated and business-savvy Information Technology professional with a results-oriented career reflecting strong leadership qualifications coupled with “hands-on” information technology expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Merge hands-on style with excellent communications skills to continually drive towards performance excellence. Extensive qualifications in all aspects of systems administration, management and maintenance, server operations and hardware/software solutions.

Team Leadership / Strategic Planning / Client Needs Analysis / Problem Resolution & Troubleshooting

Staff Training and Development / Systems Administration / Quality Control & Change Management

INFORMATION TECHNOLOGY EXPERTISE

19 plus years of experience in the Information Technology industry

Ability to lead highly effective teams in a dynamic 24/7/365 enterprise environment

Ability to understand the latest technologies and their application to enhance business processes

Proven expertise with high profile and high availability technologies

In-depth knowledge of design, implementation, and maintenance of Windows Operating Systems, Active Directory, Exchange, SMTP email flow, Mobile Communications, Anti-Spam solutions, and other software solutions

SYSTEMS & TECHNICAL EXPERTISE

Microsoft Windows Operating Systems: 9x, NT, 2000, 2003, XP, 7, 2008

Active Directory: 2000, 2003, 2008, 2008 R2

Microsoft Exchange: 5.5, 2000, 2003, 2010

Symantec Enterprise Vault

Microsoft IP Services, including DNS, WINS, and DHCP

Microsoft Systems Center Operations Manager 2007

Symantec NetBackup: 4.x, 5.x, 6.x, 7.x

BlackBerry Enterprise Server: 4.x, 5.x

PROFESSIONAL EXPERIENCE

Analyst July 2013 – Jan 2015

Level3 Communications (Synergy Services contractor) Broomfield, CO

Working on long term project matching up newly acquired companies and Level3 circuit inventory with vendors and customers, upgrading old circuits, and disconnecting unused circuits to reduce cost expenditures and improve revenue accrual.

Working on team whose role was to update Level3 billing data and circuit inventory to include companies that had been recently acquired. This involved learning and working with the billing and inventory systems of an acquired company to understand their inventory and billing data, then using this knowledge to modify and migrate the data into Level3 billing and inventory databases.

Travelled to both Level3 and vendor data centers to perform physical audits of Level3 property and network connections in support of inventory cleanup project. Work was very detailed oriented, as most network ports were not labeled, necessitating tracing of fiber and network cabling. This task was necessary as inventory data from acquired companies was not always accurate and migrating inaccurate data into Level3 systems would have compounded billing and costs issues.

Handled the quality control of recently migrated data, checking for errors and consistency after migration to ensure new data integrated correctly with Level3's inventory and billing systems.

Senior Systems Administrator Sep 2007 – Jan 2013

SAIC – Department of Homeland Security/ICE Broomfield, CO

Oversee the information systems and infrastructure for the day to day operations of a large scale enterprise-class Active Directory and Exchange environment with more than 50,000 users in over 100 locations world-wide. Brief program management and senior customer staff daily on health and welfare of the enterprise environment. Improve processes and performance of systems administration and handling of daily workload.

Provide a technical escalation point for local site administrators and Tier 1 helpdesk as needed; work with other Federal agencies to facilitate the delivery of email and directory services.

Streamline working environment by establishing technical and operational standards and documentation

Leadership and senior technical role in a high profile project decoupling of systems and resources for separation of government agencies

Lead project for reducing account security issues by implementing the customization of an Inactive Account process

Lead project for server and workstation hardening to DHS standards

Sr. technical role in project to upgrade Active Directory domain from Windows 2003 to Windows 2008 R2

Sr. technical role in project to upgrade Exchange 2003 to Exchange 2010

Successfully manage customer expectations and still provide world class solutions and service

Provide real world cost analysis and estimation of work hours for complex projects and project management

Interview, train, develop and assist with leading a 15 person technical team. Team was originally 4 people at the start of the contract

Coordinate and provide 24/7 on-call support

Worked with Office of Professional Responsibility on multiple investigations requiring email retrievals from email server backup tapes. I had to work with Microsoft to create a process to retrieve email for accounts that no longer existed, thereby allowing several stalled investigations to proceed. This task required both professionalism and discretion, as I was required to search through the archived email of all levels of employees, then turn results over and work with investigators explaining the retrieval process, the level of success for each request, and assisting them with accessing the retrieved information.

Worked with Microsoft Exchange engineer performing Active Directory and Exchange health and functionality checks of the I.C.E. email environment, identify problem areas, then developed a plan to correct the problems.

Assumed responsibility for training junior and new members of the team, working with them to teach the roles, responsibilities, processes, and software applications for which the team was responsible.

Travelled multiple times to I.C.E. agency headquarters in Washington D.C. to assist the I.C.E. engineering team, software, and hardware vendors in troubleshooting multiple problems with new Exchange systems.

DHS Security Clearance

Electronic Messaging Engineer June 2006 – Dec 2006, May 2007 – Aug 2007

Janus Capital Group (Modis contractor) Denver, CO

System administrator responsible for design, implementation, and support of Windows, Exchange, third party applications, and server

hardware, including domain controllers, cluster servers, and Exchange servers. Responsibilities also included oncall support for Electronic Messaging production servers; provide Tier 3 technical and application escalation point for the external Tier 1 helpdesk; served as a technical resource in interactions between the Electronic Messaging group and corporate business, development, and user groups.

Upgraded the email archive retention system to Symantec Enterprise Vault 2007. Process involved designing specifications for new hardware, building four new servers, migrating data from existing email archive system to the new Enterprise Vault systems, and working with the Desktop Support group to deploy the Enterprise Vault patch to user’s Outlook client.

Worked with Symantec and Microsoft to solve SQL permission problems after security patch disabled portions of the Enterprise Vault email retention system. This was a high visibility system required by the S.E.C. to function correctly and retain every last mail item that entered and left the Janus mail system. Failure of this system for any length of time could result in steep fines for Janus Capital Group.

Worked with Janus Compliance Group and S.E.C. investigators on multiple investigations requiring email retrievals from the Enterprise Vault system. Process required professionalism and discretion, as I was required to search through the archived email of all levels of employees, including corporate officers, then turn results over and work with investigators documenting retrieval process and level of success for each request.

Built new Blackberry server for overseas Hong Kong office, shipped server to the office, then coordinated with Hong Kong IT contractors to install new server and migrate existing Hong Kong Blackberry users from the Denver Blackberry servers to the new Hong Kong server.

Worked with RIM Blackberry vendor to identify and troubleshoot communications problem between corporate Exchange servers and Blackberry servers. Identified the problem as a Microsoft security patch, then worked with vendor while they developed a Blackberry patch to correct the problem.

Worked with Production Control team to compile and organize list of all Electronic Messaging system and Exchange backup jobs, then converted all the backups from Arcserver to Legato backups.

Created a global security profile for Blackberry user accounts, then worked with internal business teams to schedule the profile activations for the internal groups.

Prior to mailbox migration from Exchange 2000 to Exchange 2003, worked with Information Security department to identify and organize all disabled mailboxes of former Janus employees, then moved the mailboxes and archived the contents into the email archive system. This process eliminated the need to migrate over 900 disabled mailboxes, saving nearly two weeks during the Exchange 2003 migration process and almost 40gb of database space on the new mailbox servers.

Senior Technical Specialist November 1999 – April 2006

A.G. Edwards & Sons St. Louis, MO

Senior technical specialist for enterprise class network, responsible for designing, building, and administrating Windows NT/2003

systems, including domain controllers, cluster servers, database and Exchange servers. Responsibilities also included oncall support for Electronic Messaging production environment; provide Tier 3 technical and application escalation point for the internal Tier 1 helpdesk; building, configuring, and testing of new hardware configurations and software applications used in the Electronic Messaging environments, and serving as a senior technical resource in interactions between the Electronic Messaging group and corporate business, development, and user groups.

Worked with a group made up of various internal development teams to develop a Windows 2003 test environment, then worked on developing and testing an Exchange 2003 test environment. My focus was on developing support and knowledgebase processes for the new environment and communicating these processes to internal Tier 1 and Operations Support teams, evaluating various migration tools and then developing a migration process from Exchange 5.5 to Exchange 2003, retirement of Exchange 5.5 and other legacy systems, working with internal Event Management group to develop and test the configuration of the BMC Patrol monitoring software for the new Exchange servers, and developing disaster recovery and daily backup processes while coordinating with the Production Control and Operations groups to implement and perform these new daily processes. This process was performed twice, once for the 17,000 remote branch office users and once for the 7,000 corporate headquarters users. Both times the result was a successful migration from a Windows NT/Exchange 5.5 environment to a Windows 2003/Exchange 2003 environment.

Developed, tested, and implemented new Exchange 2003 public folder servers, then migrated the contents of the Exchange 5.5 public folder servers to the new systems

Worked with outside vendor to upgrade the illumin Assentor email security and retention system. Responsibilities included building, configuring, and migrating into the production environment new IBM servers on a specific time schedule while working with onsite illumin Assentor software vendor. Required to create a Windows 2000 Active Directory stand-in server to meet the requirements of the new Assentor systems.

Worked with internal team to create hardware requirements for common Exchange 5.5 email server, upgrading the existing Dell/IBM equipment to a standardized Compaq DL-380 environment, procured the new servers, assisted in the building, configuring, and transition of the new servers into a production environment, and coordinated with the SMS support team to migrate all users to Outlook 2000. Then created, documented, and implemented new disaster recovery process to reflect the new Compaq server environment. Also created and documented new system backup procedures to reflect the new Compaq Exchange environment. Coordinated with the Production Control and Operations groups to implement and perform these new daily processes.

Responsible for testing, documenting, and upgrading the BMC Patrol monitoring software on all Electronic Messaging servers from 3.3 to 3.4. After upgrade, worked with Production Control and Operations groups to implement the monitoring of the new rule sets to ensure that team oncall alarms and responsibilities were properly covered.

Worked with members of various Branch Office development teams to design common Branch Office Windows NT and Exchange 5.5 servers, including both hardware and software, for A.G. Edwards remote branch offices; then worked on the instruction sets and build images for the building and configuring of servers for over 700 branch offices. The Windows NT Server build and hardware specifications were then adopted for use in A.G. Edward’s corporate headquarters server hardware upgrades.

Represented the NT Production Support team and Exchange email team on A.G Edward’s corporate IP readdressing project. Responsible for organizing all Windows and Exchange servers, spread out over 6 buildings, for the transition, which included working closely with the Network Engineering team to assign new subnets and IP numbers for all machines, then locating any and all applications running on the servers and coordinating with the various development groups to make hard-coded IP changes to applications as necessary. Also responsible for organizing 500+ printers, that ran off the various NT print servers, and transitioning them through the same IP readdressing process.

Worked with internal PeopleSoft development group to design, build, and configure NT 4.0 servers to create PeopleSoft database servers for the A.G. Edward’s Human Resources and Public Finance user groups.

March 1997 – August 1999 Senior Network Administrator, Camber Corp., Arlington, VA

Senior Network Administrator for Camber Corporation offices in the Washington D.C., Atlanta, Georgia, Arlington, New Jersey, and Boston, Massachusetts areas.

Responsibilities include technical and WAN support for six offices totaling over two hundred workstations and twenty servers, running both Windows 95/98 and WinNT 4.0 Workstation/Server. Also, primary technical lead for Camber Corporation’s Federal Emergency Management Agency, Department of Energy, and Department of Defense contracts in the Washington D.C. area. Responsible for workstation, server, and peripheral procurement, installation, and support for above contracts.

Assisted C.I.O. in creation of Wide Area Network encompassing all twenty-two Camber offices using Cisco 2500 routers and various 3Com switches.

Created multi-domain within the new Corporate Wide Area Network, with each regional office containing a Primary Domain Controller, and each sub-office containing a Backup Domain Controller.

Created DHCP, DNS, and WINS servers to handle users network communication and Internet requirements.

Installation and administration of corporate e-mail server, using Exchange Server 5.5 as the e-mail application.

Migrated users to new corporate standard e-mail application Outlook 98 from various existing e-mail applications.

Migrated users to new corporate standard Office97 package from various existing applications, such as WordPerfect and older Microsoft Office applications.

Created three new regional e-mail servers, using Exchange Server 5.5, and restructured corporate e-mail structure into a single post-office, multi-server site.

Responsible for migration of regional file-servers from Novell Netware 3.11/3.12 to Windows NT 4.0.

Responsible for migration of F.E.M.A. Geographic Information System file-servers from Novell Netware 3.11/3.12 to Windows NT 4.0.

Responsible for field support of F.E.M.A. Geographic Information System file-servers, workstations, and HP printers/plotters.

Researched and created an instruction set to install and use writeable CD-ROM drives to backup data for F.E.M.A. Geographic Information System file-servers. Instruction set later used for most file servers within F.E.M.A, D.O.E, and D.O.D.

EDUCATION and CERTIFICATION

Enrolled in George Mason University, Fairfax, Virginia; completed 105 Semester Hours towards Bachelor of Science in Information Resource Management

Windows 2008/Exchange 2010 training courses

Microsoft Certified Systems Engineer, February 1999. Courses included Exchange Server 5.5, TCP/IP, NT Workstation and Server 4.0, NT Enterprise Systems, and Networking Essentials.

Windows 2003/Exchange 2003 MCP

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