Project Manager Customer Service

Douglass D. Phillips

**** ******* *** *** ********, GA 30093

*****************@*****.*** 404-***-****

Assistant Project Manager

Summary of Qualifications

Dynamic, innovative, and effective Project Manager with leadership skills and a proven track record of demonstrating meticulous attention to detail in achieving positive bottom-line results.

Master of Business Administration (MBA) graduate (12/2014) with a concentration in Project Management via DeVry University’s Keller Graduate School of Management; trained in the implementation, cost, and management of quality within manufacturing and service industries.

Strong working knowledge of techniques for developing and managing financial plans; ability to plan, budget, schedule and control multi-project programs within an organizational environment.

Proven leader with experience organizing, planning, implementing and controlling non-routine activities to achieve schedule, budget, and performance objectives for profitable outcomes.

Possess and demonstrate a unique ability to overcome unexpected obstacles and achieve goals; strong problem-solving skills and an established history of overcoming unexpected obstacles.

Technical Skills: MS Office Suite (Word, Excel, PowerPoint, Outlook), Internet Explorer, ARIBA, Data Management Systems, Knowledge Based Systems

Core Competencies

Technical Support Computer Operations Project Management

Customer Service Organizational Leadership Research and Writing

Presentations Budget Management Quality Control

Professional Experience

DeKalb County School System Decatur, GA

Paraprofessional 9/2006 to Present

Collaborate with Lead Teacher to ensure achievement of educational goals; develop and implement standard Dekalb County curriculum for Special Education grades 1st – 3rd. Foster interesting discussions through the implementation of stimulating activities to enhance student knowledge; monitor student behavior and regularly assess performance. Evaluate and complete complex diagnosis charts to assist lead teacher in creating an ongoing development plan.

Recognized as the chief source of information in providing support and assistance to substitute teachers in the absence of the regular certified staff.

Advanced student achievement through the implementation of newly created monthly lesson plans; helped improve motor skills and exposed the students to different forms of media.

Consistently received “exemplary” performance scores on annual staff performance reviews throughout the full tenure of employment.

Served as Project Manager for annual Christmas performance and a Black History celebration.

Directly contributed to the achievement of cognitive, fine motor/gross motor, communicative and social/emotional abilities within students; helped deliver improvements of 30% or more.

Sheltering Arms Atlanta, GA

Childhood Development Facilitator 11/2004 to 2/2006

Supervised and taught a group of approximately 20 children ages three to five; provided varying degrees of support for behavioral disorders or physical handicaps. Designed educational curriculum to promote emotional, social, and cognitive characteristics; tracked and recorded student progress, developed child progress reports, and presented during parent-teacher meetings. Conducted staff meetings and ensured compliance with guidelines; handled timesheets, attendance, and payroll.

Appointed as Head Facilitator (7/2005), managed a staff of three, and administered training and evaluation of employees.

Pottery Barn Atlanta, GA

Sales/Stock Associate 3/2001 to 8/2004

Provided excellent customer service in a retail environment; answered customer questions, helped with inventory/stocking, processed transactions, and helped maintain store display. Improved stock room processes; participated in an annual inventory exercise, which ensured accurate reconciliation of merchandise. Worked with a distribution company to create an efficient shipping / receiving process for Atlanta based customers; achieved the goal of increased customer- supplier intimacy.

Accelerated the receipt and processing of vendor remittance data for received stock; produced return materials authorizations as needed.

United Parcel Service Atlanta, GA

Lead Package Handler 8/2000 to 2/2001

Led a team of package sorters at a major distribution center; coordinated team meetings to enhance employee communication and promoted goal setting amongst team members. Led a team of five to seven Package Handlers on a given shift/nightly; evaluated worker performance and made recommendations for promotion/demotion.

Effectively streamlined the handling procedures within the warehouse to support nationwide distribution of 900k+ packages nightly.

Earned a performance-based promotion from Package Handler to Lead Package Handler after only four months.

Education

DeVry University – Keller Graduate School of Management, Duluth, GA

Master of Business Administration (MBA), 12/2014

Concentration in Project Management

SELECTED COURSEWORK

Managing Quality (A Grade), Project Management Systems (A Grade), Advanced Program Management (A Grade), Project Cost & Schedule Control (B+ Grade)

STUDY ABROAD

Attended lectures at the London School of Economics; conversed with the CEO of Edelman Public Relations on topics of business and social purpose; instructed on export promotion at US Embassy in London; learned about dispute tactics from the International Chamber of Commerce (3/2014)

Morehouse College, Atlanta, GA

Bachelor of Arts (BA)

Concentration in English

Professional Affiliations

Project Management Institute (PMI) – Atlanta, GA Chapter

National Honor Society of Leadership and Success

The Atlanta Black Business Network

Atlanta DeVry & Keller Alumni Chapter

PMI Atlanta Toastmasters

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