Customer Service Technical Support

Erik Van Halen 317-***-**** **** **th Ave. North St. Petersburg, FL 33714

**************@*****.*** www.linkedin.com/in/erikvanhalen

Efficient Office Administration

Diligent administration and technical operations professional known for demonstrating exceptional organizational, communication, analytical, and problem-solving skills.

■Office Communications. Proven capacity to work effectively with people at all levels of an organization. Reputation for displaying professionalism and high levels of integrity.

■Project Management. Exceptionally detailed and highly accurate with a unique ability to successfully manage multiple projects simultaneously.

■Specialized IT Solutions Expertise. Exemplary experience in application support, LAN/WAN development, and troubleshooting. Broad background in technical administration, systems networking, and computer maintenance. Respected for quickly mastering new technology and providing superior user service.

Core Competencies

Productivity Enhancement

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Systems Administration

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Issue Resolution

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Operational Strategies

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Technical Support

Professional Experience

NIELSEN COMPANY Oldsmar, FL

Research Interviewer 03/2015 to 05/2015: Outbound call center. I called respondents, and interviewed them over the phone. Part time position.

■Used Computer-Aided-Telephone-Interview scripting.

■Had highly rated calls, every day.

■Built great rapport with each respondent.

CONTEMPORARY SERVICES CORPORATION Indianapolis, IN

Event Staff 11/2014 to 03/2015: Did security wanding, ticket taking, and ushering at Lucas Oil Stadium. Part time position.

■Used security wands and laser ticket scanners.

■Happily greeted and assisted thousands of patrons, daily.

■Always volunteered for overtime when I was needed.

SPAR GROUP INCORPORATED Indianapolis, IN

Retail Merchandising 03/2014 to 07/2014: Worked as an Independent Contractor, part time. Removed old shelving, retail products, and product displays. Installed new ones, using hand tools, hand scanners, and more.

■Familiar with plan-o-grams.

■Cheerfully interfaced with customers, and went out of my way to help them.

■Familiar with product facings, a.k.a “zoning”.

■Competent with F.I.F.O. (first in first out) and L.I.F.O. (last in first out) inventory rotations.

WALMART Indianapolis, IN

Grocery Stocker 04/2014 to 05/2014: Restocked grocery shelves.

XEROX Anderson, IN

Customer Service Representative 07/2013 to 10/2013: Answered phones in a call center. Resolved issues for customers, regarding billing, technical support, orders, and more.

■Graduated fifth, in my training class of 30 employees.

PANDA EXPRESS Indianapolis, IN

Server/Cashier 04/2013 to 06/2013: Serving food to customers and running the cash register. Also cleaned the restaurant.

■Received a perfect customer comment card, in my first week. My manager said those are rare.

PIZZA HUT Greencastle, IN

Delivery Driver 12/2012 to 04/2013: Part-time position, delivering pizzas, and doing food preparation.

COMCAST Fishers, IN

Customer Account Executive: Technical Support 11/2010 to 07/2011: Provided exceptional customer service and technical support.

■Skillfully troubleshot a wide variety of cable television, phone, and internet issues.

■Effectively managed heavy call volumes and quickly mastered proprietary systems.

HONDA MANUFACTURING OF INDIANA Greensburg, IN

Technical Specialist: Inventory Control 04/2008 to 08/2010: Prevented stoppages by proactively responding to emergency line calls. Communicated effectively with dealerships and diverse corporate divisions located throughout North America. Efficiently managed a list of 500 parts. Expertly utilized Just In Time (JIT) and Lean Manufacturing methods.

■Ensured seamless inventory operations among different divisions by developing workflow charts and standard operating procedures (SOPs).

■Played critical role in the startup of a brand new manufacturing facility. Created the “Service Parts and Inter-Company Parts” position.

INDIANA AUTOMOTIVE FASTENERS Greenfield, IN

Technical Specialist: Production Control 05/2003 to 07/2007: Controlled inventory levels; tracked shipments and anticipated needs by developing 6-month forecasts. Planned and executed the build-out of old parts.

■Significantly improved production levels by ordering/forecasting inventory of 25 corporate customers.

HOOSIER PHOTO SUPPLIES (Bought by FUJIFILM USA. Now closed) Indianapolis, IN

Computer Operator 05/1997 to 05/2002: Skillfully provided technical support for LAN/WAN systems built on an AS400 platform, complete with Ethernet and coaxial cable connections. Ordered, set up, and maintained all PCs, printers, and peripherals. Ensured full system up-time.

■Successfully assisted 130 users nationwide.

■Served as first point of contact for troubleshooting requests.

Technical: Microsoft Office: Word, Excel, Outlook, PowerPoint, Internet Explorer; Adobe InDesign & Acrobat, Lotus Notes, Mozilla Firefox, Novell NetWare, Windows, & TCP/IP.

Contract: BOSTON SCIENTIFIC 2012: Assembled implantable medical devices in a temporary role.

Education: BALL STATE UNIVERSITY 1989-1990: Completed 2 years of general studies.

Held leadership role in Reserve Officer Training Corps (ROTC)

MONTGOMERY INSURANCE SCHOOL 2012: Took a three day course, for the Indiana State Insurance Licensing Examination. I received my license to sell life and health insurance.

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