IT User Support Analyst
Resume:
John D. Pierce
Virginia Beach, VA *3462
*********@*****.***
********@***.***
https://www.linkedin.com/in/jpierce3
Objective
Seeking a position which will allow me to utilize and expand my technical support skills. Education
Old Dominion University, Norfolk, VA
Bachelor of Science in Computer Science
August 2010 – Present
Major: Computer Science
Dean’s List Spring 2011
CompTIA A+ Certification
Tek Privacy and Information Security Training Certificate Skills
Active Directory
Camera Operation
Customer Service
C++
Java
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Printer Troubleshooting
Remote Desktop Connection
Video Direction
WebEx
Windows Vista
Windows 7
Windows 8
Related Experience
TEK Systems
IT User Support Analyst I (April 2015 – Present)
Providing technical support and solving any other computer related issues. Liberty Tax Service
Technical Support Representative (December 2014 – February 2015)
Work with end users remotely via incident tracker, chat, phone and remote desktop to resolve issues and answer questions in a timely, professional and effective manner. Ted Constant Center
Camera Operator (November 2014 – Present)
Operate the camera during school events such as basketball games. Liberty Tax Service
Technical Support Representative (December 2013 – March 2014)
Work with end users remotely via incident tracker, chat, phone and remote desktop to resolve issues and answer questions in a timely, professional and effective manner. Liberty Tax Service
Technical Support Representative (December 2012 – February 2013)
Work with end users remotely via incident tracker, chat, phone and remote desktop to resolve issues and answer questions in a timely, professional and effective manner. Old Dominion University, Norfolk, VA
Supplemental Instructor (November 2011 – April 2013)
Tutoring students that are in College Algebra, Precalculus and Calculus. Volunteer Experiences
Calvary Revival Church, Norfolk, VA
Volunteer Camera Operator (February 2011 – Present)
Operate the camera and direct other camera operators.
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