Management Customer Service
Resume:
Zion, IL *****
Phone: 224-***-****
E-mail *********@*****.***
Erik Larson
Objective
To support an enterprise-level WAN/LAN as an experienced Network Engineer
Education
August 1996 – December 1999 College of Lake County Grayslake, IL
Associates of Applied Science – PC/LAN Support
Expertise in PC software/hardware management and LAN engineering/administration
August 1996 – December 1999 College of Lake County Grayslake, IL
Associates of Applied Science – Microcomputer Applications
Expertise in PC software applications support and database management
August 1996 – May 1998 College of Lake County Grayslake, IL
Associates of Arts – English/Journalism
Expertise in writing, language arts, and public speaking
Professional experience
May 2000 – Current StarNet Inc./Windstream Schaumburg, IL
Network Deployment Engineer Level II
Initial Equipment/Supplies coordinator for engineering projects
Network Engineering Duties for all Corporate ISP/VoIP POP Locations
EngineeringEscalation Contact for Troubleshooting Network Data/Voice/Equipment issues (24/7, 365 availability)
Research procurement options for additional/replacement Dial/WAN Equipment
Configure WAN equipment (Routers, Switches, NAS Units, etc) for the purpose of site engineering (Cisco, Lucent, APC, etc)
Database/Graphing Management using UNIX, HTML, and MRTG Tools
DNS Maintenance, creation, and administration
Radius administration
Configure and troubleshooting WAN routing links including T1s, T3s, ATM Links, OCx links, and Ethernet links
Order, turn-up, and troubleshoot voice links including FAS/NFAS PRI and CT1s
Site install coordination with vendors (ILEC’s, CLEC’s)
POP Site Escalation Contact for Troubleshooting Network Data/Voice/Equipment issues (24-7, 365 availability)
National/International deployment and installation of WAN Equipment
Phonebook Database Management including procuring new DIDs for ISP/VoIP Services, troubleshooting call routing issues, and Local Number Porting for ISP/VoIP Services
New installation site engineering, including using Visio diagrams for initial build layouts, power engineering to properly maintain equipment, and cable management for professionalism and ease of cable identification for future builds and/or troubleshooting purposes
Configuring ACLs on Cisco equipment to provide better network security
Understanding, configuring and troubleshooting routing protocols (OSPF, BGP, static, GRE Tunnels, etc)
Understanding, installing and troubleshooting Voice Circuit Issues (T1 PRI – FAS, NFAS, and ISDN Signaling Protocols)
Understanding, installing and troubleshooting Data Circuit Issues (Fast Ethernet, GigE, DS3, T1, ATM, and OC3)
Project management – including engineering, configuring, scheduling, installing, and troubleshooting
Configuring equipment for telnet and ssh security access
Installing servers and voice circuits for VoIP telecom services
Administrative duties – including asset management, site data management, and process management
Configuring Access Control Lists on Cisco Router and Switches to maintain network security
Configuring and using SNMP for monitoring and security of network equipment
November 1998 – May 2000 Bank of Waukegan Waukegan, IL
Network Administrator
Configure Microcomputer’s and Install for Bank Employees
Train Employees on new PC Systems
Windows 95 and Novell Netware Administrator
Maintain backup server and documentation files
Assist in troubleshooting Motorola WAN to fix redundancy network
Y2K Compliance Assistance (Software, Hardware, and Documentation)
ISDN NAT Setup
August 1990 – October 1998 (Seasonal Employee) Gurnee, IL Six Flags Great America
Ticket Taker (1990 – 1991) - Customer Service, cash handling, kennel operation
Unit Lead (1992 – 1995) - Employee Shift Management, attendance controller, trainer,
Unit/employee weekly evaluator, miscellaneous management duties
Internal Control Clerk (1996) - Audit department cashier bags (money and hard stock), audit attendance count, assist leads in unit management
Guest Services Supervisor for Season Pass (1997) - Unit Lead Supervisor, handled employee and unit lead schedules for two units, employee yearly evaluation, unit camera, computer, and printer repair and maintenance, employee promotion evaluator and trainer, handled disciplinary action for the unit
Admissions Season Pass Supervisor/Information Systems Intern (1998) – Same Supervisory duties as the year prior, created technical manual for our new DataCard Season Pass System, created employee information and tracking database using Microsoft Access 97 for both the Admissions and Rides Departments
Summary of qualifications
Understanding of Microsoft Operating Systems (DOS, Windows 3.12, Windows 95/98/SE, Windows 7/Vista/NT/2000/XP)
Understanding of MAC OS 9.X & OS X
Understanding of Unix OS Interface & Basic Commands
Experience with Wireshark, Zabbix, and What’s Up Gold Monitoring Tools
Experience with Microsoft Office Applications (Excel, Word, PowerPoint, Access, Visio)
Understanding of WAN OS (Livingston ComOS, Cisco IOS, Lucent TAOS)
Experience with Cisco routers, switches, and network access servers (see below for equipment details)
Experience with Livingston/Lucent network access servers (see below for equipment details)
Experience with provisioning, configuring, and turning up telco line circuits (ATM, Frame-Relay, Ethernet, Fast Ethernet, GigabitEthernet, DS1, DS3, OC3, PRI FAS/NFAS, CT1)
Understanding and experience implementing routing protocols over a WAN (Static, VLAN, OSPF, BGP, GRE & L2TP Tunnels)
Knowledge of VPN, EIGRP routing protocols
Customer/Network Support
Managerial Experience
Experience with Miscrosoft Visio
Configuring equipment and Zabbix Monitoring graphing application
Using Syslog and Call Log Traps to troubleshoot equipment and configurations
Experience using HTML & Wiki
Experience with Wireshark, Zabbix, and WhatsUp Gold Monitoring Tools
Experience creating T1, Fast Ethernet, and Cross-over cables
Understanding of Programming Languages (HTML, Visual Basic, C/C++)
Working knowledge of the following WAN/LAN equipment:
oCisco: AS5300, AS5400, AS5800, 3500 Catalyst Switch, and 5500 Nexus Switch, Cisco Series 2600, 3600, 7200, 7300, 7500, 7600, and 12000 Series Routers
oLucent: Portmaster2, Portmaster3, MAX 6000, MAX TNT, APX 8000/1000 Series Network/Remote Access Servers
oAPC: Masterswitches AP1910, 1911, 1912, 9606, 7901, 7930
oUPS: Fortress, Powerware, APC SmartUPS, Compaq UPS Units (1400 VAC, 1500 VAC, 2200 VAC, and 3000 VAC), APC SmartUPS 1400, 2200, and 3000 UPS Units
oAvocent: Cyclade ACS6016 console units
oAdtran: MX2800 Mux and Patch Panel Units
References
To be delivered upon request
Contact this candidate