Experienced Retail and Clerical Professional
Resume:
Mildred Rivera
**** ********* ***** ***. #****
*********@*****.***
Profile
Honest, responsible and dedicated professional with more than 10 years of working experience, in the retail and Clerical field. I am a no nonsense person who enjoys working with people and will utilize professional experience in the position I seek. I am a person willing to learn and adapt to the company's expectations. Able to handle a variety of assignments/duties and follow through from start to finish. Ability to work to work cheerfully in a team setting and follow directions well. Excellent communication, interpersonal and customer service skills. I have strong work ethics, a self-starter and energetic. I take pride in my work and a willingness to contribute toward meeting a company's goal.
Employment
Once Upon A Child West Palm Beach, FL
Sales Associate 09/2014 - Present
Greet customers
Become familiar with apparel, toys and children’s equipment including brands and prices.
Make recommendations of various products explaining their features and benefits to suit customer’s needs.
Maximize sales and customer satisfaction by offering additional items that complement the items being purchased.
Buy next to new items that are in good condition and offer value high quality merchandise for sale.
Follow pricing and ticketing guidelines; assist in restocking the store, store housekeeping and maintenance procedures.
Interact with our customers with respect, dignity and kindness, invite our customers to return to our store whether they are selling or buying from us.
Help achieve sales goals by applying exceptional customer service.
Berks Technical Institute Wyomissing, PA
Financial Aid Officer 03/2010 - 01/2012
Matched students' needs and eligibility with available financial aid programs in order to provide informed recommendations.
Interviewed applicants and requested specified information for the financial aid applications.
Executed daily operations of the Financial Aid department
Authorized release of financial aid funds to students.
Answered clients'/students' questions about the purposes and details of financial plans and strategies.
Explained to individuals and groups the details of financial assistance available to college and university students, such as loans, grants, and scholarships.
Provided personalized service to students.
Provided direction and assistance to BTI students.
Packaged enrolled students according to desired program/course of study.
Accessed NSLDS to review prior loan/grant information to ensure student is not in default/delinquent status, which may affect loan eligibility.
Assisted students completing FAFSA online to obtain EFC.
Completed all additional paperwork prior to follow-up appointment.
Generated student loan application or MPN on Direct Loan website.
Scheduled follow up appointments if needed, filed and maintained student files.
Answered and directed telephones calls to the proper person/department.
Reviewed files, records, and other documents to obtain information to respond to requests.
Computed, recorded and proofread data and other information, such as records and reports.
Able to operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Provided additional support to Financial Aid Manager/Director as requested.
Adecco Wyomissing, PA
Staffing Specialist 08/2007 to 08/2008
Instructed job applicants in presenting a positive image by providing help with resume writing, personal appearance, and interview techniques.
Provided background information on organizations with which interviews are scheduled.
Searched for and recruited applicants for open positions through campus job fairs and advertisements.
Hired workers and placed them with employers needing temporary help.
Conducted and arranged for skill, intelligence, and psychological testing of applicants and current employees.
Administered assessment tests to identify skill building needs.
Maintained records of applicants not selected for employment.
Performed reference and background checks on applicants.
Selected qualified applicants and referred them to employers, according to organization policy.
Reviewed employment applications and job orders to match applicants with job requirements, using manual and computerized file searches.
Interviewed job applicants to match their qualifications with employers' needs, recorded and evaluated applicant experience, education, training, and skills.
Informed applicants of job openings and details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
Responded to written and telephone requests for both our clients and temp-employees.
Answered telephones and provided desired information for customers and temp employees.
Greeted walk-in applicants and handed out applications.
Performed data entry duties/updated client and applicant files in Custom Match
Followed up with clients and applicants with their progress via e-mail and telephone.
Performed general clerical/administrative duties.
Dots, Inc. Wyomissing, PA
Assistant Store Manager 02/2004 to 11/2006
Executed daily operations of Dots.
Formulated pricing policies for merchandise, according to profitability requirements.
Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
Trained and managed 5 Sale Associates and achieved significant improvements in their productivity.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Established and implemented policies, goals, objectives, and procedures as per store policy.
Supervised 5 employees, scheduled work hours, resolved conflicts, determined salaries.
Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
Assigned employees to specific duties.
Monitored sales activities to ensure that customers received satisfactory service and quality goods.
Responded to written and telephone requests for Dots customers and the corporate office.
Planned budgets and authorized payments and merchandise returns.
Enforced safety, health, and security rules.
Planned and prepared work schedules and kept records of employees' work schedules and time cards.
Provided personalized service to customers.
Assisted customers try on and fit merchandise.
Exchanged merchandise for customers and accepted returns.
Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
RACC Reading, PA
GED 1998
Computer Skills
Windows 7
Microsoft Vista
Microsoft Office 2007
Campus Vue
MS Word
MS Excel
MS Outlook
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