Customer Service Project Manager

PROFILE SUMMARY

Detailed oriented professional with 7 years of experience as a Security Software Support Specialist and Systems Technician

Strong management skills derived through civilian and military experience

Accomplished in implementing computer technology to secure and protect fortune 500 companies, federal buildings and technology facilities

Skilled operator in wide range of security software platforms, access control systems, IP cameras, security integration, and HUGS systems

Excellent verbal, written and interpersonal communication derived through customer service

CERTIFICATIONS

Premysis, 2014

Facilities Commander WNX, 2013

HUGS/ PEDS, 2012

Software House-CCure, 2008

Cisco CPAM and VSOM, 2007

Avigilon, 2006

ADDITIONAL PROFICIENCIES

Windows 7, Windows XP, Exacq Servers, SQL Server

TECHNOLOGY EXPERIENCE

Tech Systems Inc., Gamer, NC, September 2007-September 2014

Service Technician

Managed contractors for security installations

Responsible for Quality Assurance of installs and security systems programming to insure proper functionality for Fortune 500 companies

Responsible for preventive maintenance on installed systems to maintain 100% functionality

Detail-oriented and experienced software support specialist

First Security, Durham, NC, October 2004-September 2007

Home Automation Technician /Project Manager

Managed projects for home and security automation systems

Explained in detail the use of devices to customers to provide working knowledge of products

Installed and designed complete home automation systems to include; home theaters, whole house audio, video, cable, satellite, security and network devices

ADDITIONAL EXPERIENCE

Air Products, Durham, NC, March 1996-August 2002

Chemical Laboratory Technician

Responsible for chemical gas blending of medical hazardous an inert gases

Performed all required quality assurance test on finished products to ensure compliance with specifications

Maintained an accurate log and retained samples from test

United States Army, Fort Stewart, GA, May 1991-October 1995

U.S. Army N.B.C Defense Specialist

Responsible for over 100,000 dollars’ worth of radioactive and chemical equipment

Provide training advice and supervision regarding Nuclear Biological Chemical (N.B.C.) Detection and Reconnaissance teams

Developed and executed decontamination tasks in a toxic environment

Administered the ordering, receiving and issuing of N.B.C for military personnel

EDUCATION

Dual CCNA / CCNP training (currently enrolled)

Access Control: Identicard Systems Premysis Training, Raleigh, NC

Access Control: Lenel Systems Facility Commander WNX Training, Rochester, NY

Infant Protection: Stanley Systems HUGS/PEDS Training, Duluth, GA

Access Control/IP Cameras: Cisco Systems CPAM and VSOM Training, Raleigh, NC

Access Control: Tyco Systems CCURE Training, Sarasota, FL

Bachelor Studies: Computer Information Systems North Carolina Wesleyan Morrisville, NC

Bachelor Studies: Mathematics Alabama State University Montgomery, AL

Contact this candidate