Medical Customer Service

Vladislav Usatenko Page * of *

Vladislav Usatenko

Profile:

Having always been fascinated with technology, I sought to embed myself into the technical field from a very early age. From this ambition I have learned much about technology, and even more about the industries that need it and use it every day. I strive to continue educating myself and others through teamwork, integrity and respect.

Professional Strengths:

Possess eight years of professional experience in the IT field

Possess six years of professional experience in the customer service field

Capable of leading medium to large teams to a predetermined goal on a schedule

Ability to assess individual needs and implement technology based solutions

Excellent organizational and management skills

In-depth knowledge of new technology, and implementation methods

Experienced with training and modernized over 48 doctors and 23 facilities with state of the art medical records

Continuing education in the field of coding, scripting, and database management and field related certifications

Specializes in server virtualization including Hyper-V and VMware used with Windows Servers, and network infrastructure

Skilled developer in a variety of languages and coding environments Scripting Languages: HTML, CSS, JAVASCRIPT, PHP, JQUERY (Open to learning new languages) Spoken Languages: English, Russian, Ukrainian, and conversational Spanish Software:

Windows Server: 2003, 2008, SBS 2011, 2012 R2

Windows PC: XP, Vista, 7, 8, 8.1, 10

Microsoft Office: Excel, Word, PowerPoint, Project, Outlook, Visio

Medical Management Software (EMR/EHR): Write Pad(developer), E-clinical Works, Practice Fusion, Web-PT

Adobe Suite - Photoshop CS6, Illustrator, Lightroom, Dreamweaver CS5

Microsoft SharePoint 2010, 2013, WordPress, Hyper-V, VM-Ware

Acrobat X-Pro, LiveCycle ES2

Technician Software: Autotask, Spiceworks, N-able, LogMeIn Pro, Remote Desktop, VNC Hardware:

ONT’s, punch block telecom, routers, modems, switches, patch panels

Microsoft, Netgear, Cisco, Linksys, Logitech, Apple

Desktops, Servers, Management Racks, Laptops, Tablets, HUBs, NAS’, Network Peripherals

Printers, Scanners, and other peripherals

Medical technologies and measurement devices

Professional Experience:

SOHO Solutions Inc. Forest Hills, NY, 09/2014 – 05/2015 Information Technology Consultant

Serviced over 80 dedicated windows servers for over 20 contracted clients.

Installed, configured, and managed new servers for clients in the field.

Designed, developed, and implemented functional database frontends using Microsoft SharePoint 2010, and 2013 for various clients utilizing different scripting capabilities, and overcoming major development challenges.

Worked with and lead a team of technicians during challenging group projects to a successful resolution.

Vladislav Usatenko Page 2 of 2

Rhode Island Rehabilitation Institute. Cranston, RI, 01/2013 – 09/2014 Systems Manager

Provided technical assistance to 17 locations, to over 100 staff members on site, and remotely.

Design and install custom network infrastructures.

Installed and maintained a 100 user VOIP platform.

Maintain and installed new, and existing secure data servers.

Trained a large team of doctors in the proficient use of Microsoft products, electronic health records, and general computer literacy.

Created and met goals, and project milestones for technical implementations.

Provided statistics and trends for billing, and accounting purposes.

(Professional Experience continued from page 1)

Tecnico Consulting LLC. Brooklyn, NY, 11/2011 – 01/2015 Systems Consultant, CEO

Provided consulting services to businesses and organizations to improve their technical capabilities.

Purchased and implemented software and hardware solutions to increase company efficiency.

Provided technical solutions for growing offices in need of automated technical systems, and procedure development.

Trained medical and administrative staff in the use of new technologies.

Delegated new responsibilities amongst all employees for efficient office operation. Grand Central Physical Medicine & Rehabilitation P.C. New York, NY, 02/2011 – 10/2011 Technical Consultant

Oversaw office personnel of 12 with all technical inquiries associated with the office upgrade to the new government’s standard set by the HITECH (Health Information Technology for Economic and Clinical Health) Act.

Coordinated and assisted the transition from a chart based office to an Electronic Medical Records program for all three medical disciplines pertaining to the office.

Trained 9 medical professionals in appropriate use of new technologies and procedures associated with their clinical role.

C2C IT Inc. Brooklyn, NY, 06/2010 – 12/2010

Network Administrator (consultant)

Responsible for maintaining and configuring technical systems for 16 independent medical facilities.

Collaborated with medical practitioners to ensure proper communication between the office network, and all medical equipment.

Coordinated networks for multispecialty organizations.

Responsible for support for over 80 clients.

Iyar Medical, P.C. Forest Hills, NY, 02/2009 – 06/2010 www.Iyarmed.com Systems and Office Manager

Oversaw office personnel of 7 with all technical questions associated with the office operations and problem solving.

Handled medical administrative tasks such as purchasing, scheduling, payroll, licensure and HIPAA compliance.

Collaborated with medical practitioners to ensure proper maintenance of up-to- date medical certifications.

Trained 5 medical professionals in appropriate use of new technologies and procedures associated with their clinical role.

Responsible for hiring, training and conducting counseling and coaching. References: Written recommendations and coding samples available upon request.

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