Customer Service Representative

RESUME OF QUALIFICATIONS

TASHA SQUIRES

**** ******** ** *****

Lithonia, Georgia 30088 __678-***-****

OBJECTIVE

A responsible position that will utilize my professional skills, extensive experience, and my proven abilities.

SUMMARY OF QUALIFICATIONS

Education

Sanford Brown College, Atlanta, Ga Major – Medical Billing and Coding 2009 – July 2010

DeVry Institute, Decatur, GA Major – Computer Information Systems May 1998 – July 2000

Skills

Computer: Microsoft Windows, Word, Excel and Power Point – Customer Service – Data Entry – Medical Terminology, Billing and Coding

Strengths

Strong communication and organization skills… Team player capable of working independently with minimal supervision… Self-motivated… Quick learner… Dependable, stable, confident, and committed to the highest of professional performance standards in any position…

EMPLOYMENT HISTORY

Sept 13-Present Customer Billing (Healthcare)

RICOH, Duluth, GA

Responsible for accurate and timely customer billing utilizing knowledge of company products, processes and internal resources. Provides a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests. Interacts with other members of the CCC, as required, in support of the customers and Rioch. Interacts with Lease Portfolio Team/IOSC and interfaces with IKONICS. Creates additional invoice support for customers as required and is adept in providing customer specific attention. May receive and place service and/or supply calls for specified customers.

Apr 12 – Dec 13 Customer Service Representative

ASHLEY FURNITURE, Lithonia, GA

Providing exceptional customer service. Acknowledging and engaging customers that approach the customer service desk. Managing customer purchase paperwork. Entering sales transactions into the computer system with accuracy. Handling cash, credit card, check, and other financial transactions. Processing credit applications while maintaining confidentiality of customer records. Effectively explaining financing plans and other terms of sale to the customer. Effectively explaining the terms for customer pickup or delivery. Recalling customer information (pas sales, order status, etc.) from the computer system. Conducting customer follow-up phone calls. Working with other employees to attain company goals. Participating in focus group, safety, and other location meetings. Interacting with customers and coworkers in an upbeat, friendly manner. Reporting violations of company policies and the misappropriation of company assets. Other duties as assigned, essential or otherwise.

Apr 09 – Mar 12 Reimbursement Specialists II

McKESSON (Relay Health), Norcross, GAUtilize internal resources and conduct external research to identify and provide alternate funding sources for patients without insurance or adequate coverage through their insurer. Contact payers to verify patient eligibility and product specific coverage information. Interface with physicians, advocates, patients and manufacturer representatives to obtain and provider payer policy and drug specific coverage information.

Provide accurate and timely follow-up to all reimbursement inquires in accordance with program guidelines. Provide prior authorization assistance to physicians and/or office staff.

Interface with physicians, advocates, patients and manufacturer representatives regarding payer policy and drug specific coverage and reimbursement information.

Research and compile payer specific information for reimbursement database

Aug 08 – Apr 09 Order Puller

McKESSON, Suwanee, GA

Responsible for performing the physical tasks involved in the shipping, receiving, storing, and distributing of products, materials, parts, supplies and equipment. Unpacks and checks goods received against purchase orders or invoices, maintains records of received goods, rejecting unsatisfactory items where necessary. Pulls and fills orders. Lifts heavy/light weight items. May use (but not limited to) power equipment such as a forklift, hand tools, and other devices operated in a warehouse environment. This position is not responsible for operating delivery trucks which require a Commercial Drivers License. Prepares and maintains records of merchandise shipped. Posts weights and shipping charges and prepares goods for final shipment. Examines, stocks and distributes materials in inventory and on manufacturing lines. May prepare kitting packages for assembly production.

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