Call Center/Customer Service Representative

*** ***** ****** **** ******* *****

773-***-**** ************@*****.***

JO ANNA JOHNSON

OBJECTIVE

To obtain a career where I can utilize my exceptional skills in customer service and support, in addition to telemarketing, where needed and also creating opportunities for advancement within the company.

SUMMARY OF SKILLS

Administrative/Clergy filling

Call Center Experience

Types 40 wpm

Experienced with Microsoft Office and components

Professional Aesthetician

Inventory Handler

Customer/Client Support Specialist

WORK OF EXPERIENCE

May 2014 - June 2015 AUM Lombard, IL

Customer Service Representative

Decision making

Customer service

Customer support

Problem solving

Account look-up

Account changes

Multitasking

Performs daily emails responses

Follow up to resolve customer issues

Takes over 250-300 incoming calls daily

Does callbacks to residents

Educates residents on billing methods

January 2012- May 2014 FTD Downers Grove, IL

CSR/Data Entry Specialist

Processing online orders with Credit Cards

Customer service

New hire Coach

Takes Supervisor calls

Problem solving

Account changes

Multitasking

Takes over 300-350 incoming calls

Decision making

Makes outgoing calls

Follow up to resolve customer issues

March 2008- August 2010 Americall Group Inc. Merrillville, IN

Telemarketing/CSR/Supervisor

Outbound/Inbound sales for multiple vendors

Customer service and support

Monitor calls, metrics, reports, and schedules

Directly manage 6-10 associates daily

Takes Supervisor calls

Problem solving

October 2007- March 2008 Menards Hobart, IN

Overnight inventory stocker

Responsible for detailing and restocking merchandise

Customer service

Custodial/ sanitation duties

EDUCATION

Graduated May 2006 Mrs. Roberts Academy Bellwood, IL

Professional Cosmetology License

Participated in Community Project Pageant

Assisted in Hair Shows as Stylist

Obtained Professional Cosmetolgy License

Graduated June 2005 Proviso East High School Maywood, IL

High School Diploma

Member of the student board school newspaper

After school tutor for incoming freshman and sophomore

EXTRACURRICULAR ACTIVITIES

Yearly volunteer for Glass Slipper Project in local neighborhood. Active member of non-for profit social club that provides several free services for the less fortunate throughout the year.

REFERENCES FURNISHED UPON REQUEST

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