Project Manager Sales

FELICIA PATRICE OWENS

**** ******* ***

Memphis, TN 38127

Hm# 901-***-****

Cell# 404-***-****

Email: o ************@*****.***

SUMMARY OF ACCOMPLISHMENTS

I am an enthusiastic person with over 18 years of professional experience in Information/Computer Technology Engineering. My abilities to establish rapport, inspire confidence, solve problems and maintain client relations with excellent oral and written communication skills gained Hundred Thousands of dollars for companies while managing complex projects and meeting short deadlines. I am viewed as the go to person on any project whether critical or subject matter expert. My career started in IT as a Data Communication Analyst for Federal Express while obtaining the highest honor from CEO Fred Smith called the Golden Falcon Award. O pen to relocation opportunities.

Education: DeVry University: January 2009 – April 2011 Associate’s Degree in Network Systems Administration and Cisco Certifications Completion Letters University Of Madison, WI. and Memphis State University Major: C omputer Science and Information Systems Technology/ Engineering Minor: Business/Marketing

Attended: 981 1985 and 1992 1993

Technical Skills:

Software, DNS, DHCP or Static, Host IP Address, Frame Relay/Packet Switching, ATM, Switch, and Toll free Watts, SS7, IMS, DOS, CICS, VMS, DLCIs, PVCs, Interfaces, VoIP, MSVTAM, TCP/IP, DSL, EMAIL, VPN, CDMA,TDMA, IPeFR, IP Dial, and Messaging, DNS Routing, Avaya, PBX, Lotus, Norton, Novell, Microsoft Windows 95,98,XP,Vista and 8 Operating systems, Internet Explorer, Google Chrome,Linux, and Foxzilla Browers, Microsoft Office Excel, PowerPoint, Word, and Visio.

Hardware: Cisco Routers, Switches, Hubs, Modems, Printers, Faxes, Private and Leased T1, FT1, DSO, DS1, DS3, Bay, Shelf, Port on Sonet and OCX(OC3,OC12 & OC48), DMS250, DMS300, Cisco Routers, Alcatel 1631, NEC and Lucent DACS (x conn) DSX3, IBM / AS400 Mainframe, Gateway, CADs, DADs and other various systems. CAREER HIGHLIGHTS

08/14 12/14 APPLE INC Norcross, GA

Technical Advisor

C ontracted as a technical advisor for Apple Inc for client’s iPhones, iMacs, iPads and iPods. Analyzed,tested, used bomgar for various diagnostics to verify whether hardware of software issues. Determined if dispatched for repair/ replacement or defective equipment Worked with interdepartments or third party vendors and escalating when needed. Multitasking various projects. Met goals, training and survey expectations. 07/12 09/12 LOVINGTOUCH ADULT DAYCARE Morrow, GA Administrator

C ontracted as a technical and office administrator for new establishing business. Updated all client profiles for government audits while maintained files and equipment in office. Answered phone and assisted with clients when important training and meetings were held for Aiding staff. 01/09 – 08/09 REWARDS NETWORK

Sales Coordinator IL/WI Duluth, GA

H andled all contracts entry and processes needed to complete deals that Account Executive and Regional Manager submitted for funding. Maintained reports and review all deals until completion. Acted as liaison for sales team, inter departments for merchants on requests/statuses via Microsoft Outlook, MCT, Internet Explorer, Excel, PDFs, and strong communications skills.

11/07 – 1/09 REWARDS NETWORK Duluth, GA

Sales Support Administrator

H elped save company thousands of dollars while working in the Sales/Marketing Team with new or renewed contracts via S400, MCT, MSR, Microsoft Outlook email. Able to multi task various projects for Regional Manager/Account Executives with pricing, stats, maps and details using excel, D&B, Secretary of State internet sites for credit approval purposes. 04/06 11/07 COCA COLA COMPANY Atlanta, GA

Customer Support Specialist

C reated, re dispatched, escalated and updated customer request for service on equipment at customer premise thru Avaya. Worked with different inter departments to ensure customer satisfaction in fast pace, team oriented environment. Providing first level technical support troubleshooting to determine service call needs. 03/05 11/05 VERIZON WIRELESS Alpharetta, GA

Customer Support

Updated all account information and handled concerns with all cellular equipment types, billing or technical problems. Inter faced with various departments to ensure customer satisfaction.

12/04 03/05 MCI

Local Sales Alpharetta, GA

L ead sales rep on closing on international and domestic leads for telephone products. Utilized strong oral communication to establish rapport and increase client base for phone lines to add long distant,DSL and Vo/IP telephone products and services. 4/02 05/02 AT&T HSSD Tech Alpharetta, GA

(07/03) Project Manager Tucker, GA

P erformed T1 & FT1 inspection/provisioning to AT&T’s high speed DS3 facilities. Identified/created Sonet/Dacs (x conn) circuit transported through higher bandwidths and capacities to other LECS. Troubleshot/Ticket LAN/WAN outages. Assigned units for maintenance protection, inventoried and posted operation status of milestones deadlines. 7/00 12/01 CONCERT COMMUNICATIONS /AT&T Atlanta, GA Project Manager for Service Delivery

S upported service delivery for Concert/AT&T customer orders from conception to completion which included provisioning 45mg lines for Frame Relay, IPeFr, ATM, DLCI, PVCS

& Sonet and providing detailed documentation of all key milestone tasks. Follow through with test

& turn up group for line activation with Cisco routers. Escalating on installations, tracking statuses, updates and deletions. Met customer’s expectations for service delivery on SLA. 7/99 07/00 SPRINT Atlanta, GA

National Accounts Service Support Representative

Maintained issues with new or existing service calls switch or data lines. Handled escalations and ticket management for various vendors and fix agencies. Dealt with service types such as Frame Relay, Private Lines, SS7, ATM, Messaging, IP Dial and command routing, Worked with other techs

/lecs for status onopen and/or resolved tickets related to customers T1,FT1, DS0, DS1, DS3 and LAN/WAN principles. Interact with various departments to ensure client satisfaction. 04/99 07/99 AIRTOUCH CELLULAR Atlanta, GA

Customer Service Representative

H andled new and existing customer account activation and billing inquiries Handled various types of problems and/or special requests to ensure satisfaction and repeat Business. Changed or updated account information daily. Strong oral communications skills 7/93 03/99 GTE WIRELESS Memphis, TN

S ales Representative

I ncreased new business and developing existing accounts. Handled various types of problems and and/or special requests for clients ensuring their satisfaction and repeat business. Added, changed and updated account information. Maintained daily logs of inventory. 08/83 10/88 FEDERAL EXPRESS CORPORATION Memphis, TN

Data Communications Analyst

Worked way up from entry level position to Data Comm Analyst. Troubleshot hardware and software on data network lines for FedEx Internal and external client systems. Log tickets for pc, printers, modems, mainframe and user problems. Escalated tickets for closure and customer satisfaction.

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