Customer Service Representative

CHRISTINA COLEMAN

*** ******** ***, ********, ** 43213

Home: 614-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic, resourceful recent graduate with a academic background in criminal justice. Ability to establish priorities and meet challenges head-on. Strong time-management skills.

SKILLS

Exceptional organizational skills

Microsoft applications skills

Extremely quick learner

Types 42 WPM

Attention to detail

Quality assurance

Interpersonal skills

Data collection

Strong work ethic

WORK HISTORY

07/2012 to Current Warehouse Associate

Volvo Group Truck Operations – Lewis Center, OH

Achieved a 99 % on-time shipment rate.

Adhered to all requirements and regulations for interstate HAZMAT carriers. Moved freight, stock and other materials to and from storage and production areas and loading docks.

Operated PC and RF-based computer systems with a high level of accuracy. Attached identifying tags to containers.

Frequent to constant lifting and/or carrying of weight up to 70lbs 09/2008 to 03/2012Customer Service Representative

Ohio Department of Development ( temporary assignment) – Columbus, OH Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Review files to ensure appropriate corrections have been made and/ or make corrections as necessary

Refer clients to local community action agencies

08/2006 to 05/2007Warehouse Associate

Exel – Groveport, OH

Maintained and monitored deliveries and reports pertaining to material issues in the completion of order fufillment.

Performed all warehouse functions but not limited to picking, packing, and shipping and receiving.

Verified accuracy of inventory via checking documentation, and or counting inventory cycle counts.

Stored, retrieved, and transact material moves to and from storage bays. 12/2002 to 01/2005Clerk

United States Postal – Columbus, OH

Runs mail on an automated processing machine.

Sort mail into appropriate carriers

Loaded and unloaded pieces into boxes for shipment. Moved freight, stock and other materials to and from storage and production areas and loading docks.

EDUCATION

2012 Associate of Arts: Criminal Justice

University of Phoenix - Phoenix, Az

2014 Bachelor of Science: Criminal Justice Administration University of Phoenix - Phoenix, Az

ACCOMPLISHMENTS

Machine Set Up

Gave directions to other workers regarding machine set-up and use. Production

Consistently met production and schedule levels.

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