Customer Service Management

Suzanne M. LaJoice

Post Office Box ****** Henderson, NV 89053

Cell: 802-***-**** Email: ******@*******.***

WORK HISTORY

Operation Coordinator

Echelon Senior Living, Las Vegas, NV 2013 – Present

I direct all phone calls to the appropriate departments. I meet and greet all new potential residents. I process maintenance orders, AR Reports, AP Reports, vender invoices, receive rents, and processed them through remote deposits.

Property Manager

Redstone Apartments, Burlington, VT 2006 – 2013

Managed 81 units with 200 beds to students from multiple colleges. Consistently maintained 100% occupancy during year round. Responsible for all leasing activities including renewals, unit showings, and contract management. Managed maintenance including scheduling of work orders for tenants, ground work, routine inspections, and preventative maintenance. Inspected all units during routine move out and move ins and during biannual high turnover time frame (college start and end dates). Accountable rent collections, deposits, rent roll, ledgers, invoicing. Worked closely with corporate office personnel, university management, students and their families. Helped implement Assisted new property owners through post-acquisition transition and helped to implement Yardi property management software into office.

Collector ll

Household Credit Services, Las Vegas, NV 1996 – 2006

Exceeded performance on regular basis, qualifying for monthly bonuses. Provided superior customer service assisting credit card members with payment options and other services. Responsible for updated customer data.

EDUCATION

Community College of Vermont 1992 – 1993

Business Management

TECHNOLOGY QUALIFICATION

Microsoft Office Use of Craigslist for leasing

Various collection management applications Remote Deposits

Yardi property management software

Basic Data Entry

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