Technician Customer

Donnell L. Ceaser

**** ******** ******, **** *****. California 90805 562-***-**** email: ********@*****.***

TELECOMMUNICATIONS TECHNICIAN

Army Veteran with over 20 years of telecommunications technician experience practiced in all aspects of installation, repair, sales, and customer education. Accomplished in configuration design, pricing, troubleshooting, maintenance, and support.

Core Competencies

Fiber Optics Fusion Splicer Machine Kits

OTDR’s and Scope meters

Tone Generators and Probes

Satellite Signal Meters

Optical Loss Test Sets

Fiber Connector Equipment

Optical Power Meters

Professional Experience

Partners in Diversity S. Pasadena, CA

Medical Support Assistant 12/02/13 –10/21/14

Handled clerical duties for family practitioner, hospital, or other medical facilities

Scheduled appointments, including interpretation and verification of provider orders in accordance with national scheduling guidelines

Processed all emergency and non-emergency transfers to other facilities or private hospitals

Independent Contractor Los Angeles, CA

GWT Ministries 10/20/10 – Present

Provides technical assistance in the preparation, performance operations of staged theatrical events that are not part of the instructional functions of an academic department.

Assigned in any specialty area of the staged event such as audio, lighting, scenery, properties, costumes and rigging.

Installs monitors and maintains equipment and systems.

Follows design and work plans for each production.

Interfaces with all incoming companies and in house staff in a professional manner.

Maintains artistic standards.

Keeps abreast of latest equipment and techniques in the field and abide by all safety operating standards.

Direct TV (Connect Television) Rancho Dominguez, CA

Satellite Technician 06/29/06 – 08/08/09

Traveled to customer locations to install, repair, and diagnose satellite equipment

Serviced orders and repairs on time and within appropriate cost estimates

Provided customer education in regards to satellite service usage and technology

Adhered to methods of procedures and effectively complied with safety requirements for area of responsibility

Accurately maintained van inventory

Communicated with various departments as required for network and system expansions

Maintained service quality at all times

Independent Contractor Long Beach, CA

Satellite Technician 11/22/02 – 06/29/06

Installed and performed repairs to hardware, software, and peripheral equipment

Adhered to technical manuals, schematics, and flow charts

Conducted computer diagnostics to troubleshoot and resolve problems, including consultation, technical assistance, and support

Maintained records of daily data communications, transactions, problems, installation activities, and remedial actions

Pacific Bell (SBC) Compton, CA

Telephone Technician 04/27/97 – 11/22/02

Repaired and installed telephone lines and small switchboard systems at customer homes or offices while ensuring circuit continuity and operational performance

Tested circuits and components of malfunctioning telecommunication equipment to isolate source of malfunction using test instruments and circuit diagrams

Analyzed test readings, computer printouts, and trouble reports to determine method of repair

Replaced defective components, such as switches, relays, amplifiers, and circuit boards

Measured signal strengths at elevated positions by using electronic test equipment

Worked closely with central office to fulfill customer needs

Education

RWM Fiber Optics Carson, CA

Technical or Occupational Certificate 2011

Military Service

United States Army Los Angeles, CA

Telecommunications Technician 07/84 – 01/90

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