Customer Service Supply Chain

Sarang Ghawde

Contact No. +91-809*******

Email:************@*****.***

Passport Number: H2070139. Expiry: 09/12/2018.

Visas: USA: B1/B2: Valid: 09/08/2020 & Ireland: Business Valid: 27/07/2015.

Career Objective:

Looking for a challenging position of in the reputed company with a view to use my wide experience for the benefit of the organization.

Knowledge Domain /Core Competencies:-

Demand Planning, Aftermarket Supply Chain, Supply Chain Analytics, SAP APO

Employment Profile: (~9+years)

Entercoms Solutions Pvt. Ltd: (Oct 2011 Till Date)

1) Designation: -Sr. Consultant: (Interim Team Lead)

Customer: Dell Computers (Global Command Center Analytics – US/APJ/EMEA)

oMetrics Driven analytics management for GCC originations through Control Tower.

oProactive communication on real time business challenges with customer

Experience with internal stakeholders (tech-support teams, Parts team, Sales team, Logistics team etc.)

oGCC is responsible to any interactions between the Customer Dell TS agent

(inbound/outbound). We are reacting to that information through various system driven alert, communication via phone, chat, escalation tools, or email.

oGlobal Visibility on Dispatch performance through defining various

Categorizations of dispatches. (Splits, Cancel, Cancel-Reissue, Repeat etc)

oProvide RCA (root cause analysis) on different dispatch categorizations.

oProvide Hypothesis on different pain areas of GCC business through various analysis

oProvide cost optimization driven insights in areas like saving customer calls, by saving dispatch distress or by analysis various mean for dispatch reduction.

oResponsible for Project Management role play in various other

businesses in DELL.

oPerforming various responsibilities from on-boarding of project to

operationalizing it.

oResponsible to Continuous Improvement through utilization of various method of process improvement.

2) Designation: -Sr. Consultant:

Customer: Dell Computers – (Client and Enterprise Product Planning – EMEA)

oInventory Optimization for stocking strategy for Multi-echelon network with complex part chains.

oSafety Stock Recommendations for tier 1 and 2 locations.

oTime phase and Trigger based forecasting for Supply Planning using Servigistic.

oReplenishment Planning and Analytics for generating recommendations for Replenishment, rebalancing and recalls.

oBacklog Analytics: using Backlog projection and root cause analysis.

oMaterial Planning for LLT (Long Lead Time) Part & push for replenishment.

3) Designation: -Sr. Consultant:

Customer: Oracle (Global Spare Part Planning)

Role/Function: - After Market/ Supply Chain Services

•Global inventory planning for total 36 hi-tech products includes 812 spare parts

•Analyze spare parts demand for around 734 active parts and generate forecasts, plan procurements.

•Ensure timely Replenishment/Re-balancing of spare parts to meet immediate, ongoing and future needs.

•Installed base analysis of products using Bill of Material and Failure Rate to estimate requirement for spare parts

•Product life cycle (PLC) Management of spare part from Introduction till termination phase includes 149 sustainable parts

•Planning and Introduction of New product in the market through NPI process.

•End of service life (EOSL) planning for 585 EOL spare parts using Last time buy (LTB) Calculation, to ensure the part support till last service date.

•Decide Inventory level (SS/ROP/MIN & MAX) by using different stocking strategies.

•Monitor the repair process of spare parts from field to repair vendor and again back to field.

•Analysis of customer order backlogs at critical locations, to fulfil immediate requirements.

•Segmentation of the customers (as platinum /gold/silver) based on the contractual agreement, to decide the stocking strategy.

•Segmentation of the parts based on technical features, to decide the inventory levels.

•Ensures the Level of availability of the spare parts on the field to fulfil the customer demand

•Regularly work on RCCA (Root Cause & Corrective Action) to analyze and understand the cause and take remedial action on cases where LOAs have not been met.

•Suggest procedural changes in order to improve customer service levels and reduce costs.

•Maintaining the inventory turnover-ratio by effective planning of the inventory.

•Analyze supply chain of spare parts and determine optimal positioning of inventories to improve customer service levels.

Key Achievements:-

•Member of Material review board (MRB).

•MRB team monitors planning team and responsible for process improvements and analysis.

•Subject Matter Expert (SME) for Install base Planning.

•Leading Install Base Planning team and Forecasting team.

•Winner for Network Fill Rate contest.

System Knowledge:-

•SAP APO – Demand Planning.

•Demantra

•Oracle R12:- VCP (SPP, IO, APCC).

•Oracle R12 GSI (Global single interface.

•Servigistics :- GPT ( Global planning tool)

Past Organizations:-

General Mills India Pvt Ltd. : -- (August-2008 to Oct 2011) a 14 billion $ US MNC having operations across the globe, is a Pioneer in FMCG sector.

Designation: -Senior Executive

Role/Function:-Demand Planning & Forecasting.

Department: -Supply chain Management.

Managing Demand Planning & Forecasting of Food Service for US Business.

Deriving demand from MKTG forecast, spring plans, customer promotions, product offers, past sales trend, current inventory levels, product lead time, class of the product, Lot size.

Using statistical expertise to create models which drives forecast error (MAPE) improvements on National and Location level.

System maintenance by change/update of selection profiles, Network change, updating models, tracking seasonality's and pricing/promotions.

Active participation in S & OP Meetings/procedures.

Publishing weekly trend report and monthly MAPE error updates.

Creation and deletion of CVCs for newly arrived/disco/change products and locations.

Resolving issues log by schedulers and plant/Logistics team and ensuring that these are resolved on a timely basis.

Extensive use of SAP Business explorer (BEX) reporting tool for business analysis.

Monthly consensus meetings and connect calls to make/change/update monthly forecasts.

Previous Designation: -Senior Executive/Subject Matter Expert

Role/Function: - Supply Chain Business Analytics.

Department: -Supply chain Management.

Responsible for analyzing supply chain operational reports to widen insight, knowledge, and understanding of business causes.

Working with Procurement strategy ad Operations to drive partnership development using comparative and operational analysis.

Calculate Dry Transportation Multi-Mode market rates for external carrier partners.

Working with multiple systems to analyze historic/current market rates to support GMI’s customer pick-up (CPU), BOTG, and Flour Refresh Programme.

Regularly working with deployment strategic team in US for space management planning.

Involved in building up new Operational dashboards for internal and external stakeholders.

Providing Trends and Variance analysis for Logistic and SC Finance group.

Projects @ General Mills Inc., Minneapolis, MN, USA.

Predictive Analysis for Firesale, Destroy and Donate.

Lead a project on predictive modeling for Firesale, Destroy and Donate in relation with Forecast Error.

Escorted Pricing project of Supply Chain Logistic:

Drive improvements for Calculating Dry Transportation Multi-Mode market rates for external carrier partners.

Worked with multiple systems to analyze historic/current market rates to support GMI’s customer pick-up (CPU), BOTG, and Flour Refresh Programme.

Analyze and Provide robust analysis, Trends and Variance analysis for Logistic and SC Finance group.

Dashboard designing for Dry CSF’s on MS-SharePoint.

Designed KPI dashboard for nine dry customer service facilities of General Mills.

Responsible to gauge the performance of all individual sites (Monthly)

Variance scorecard for 3PLs (150 Contract Locations)

Working with Strategic team of SC Finance to build a model on Actual Vs Scheduled production variance for General Mills 150 contract locations.

Process Reengineering:Implemented 3 major Process Reengineering in last fiscal year through process enhancements, improvements and automation.

Past Organizations:-

Mphasis – An EDS Company

Accounts Payable-

Period: Dec 06 to Aug 08.

Write reports and recommendations for financial scenarios and provide recommendations also evaluate financial risk and prepare final financial forecasts.

Reconciliation of open items for critical vendors.

Open item clearance for Big vendors such as Dell and IBM.

Perform analysis on short- and long-term cash flows and assess financial performance

Handling senior task like, Standing Order Mandate, Direct Debits and AP Upload.

Working on Direct Debit payment procedure for vendors. And Accounts payable uploads.

Main lead in Group mailbox queries related to vendor queries and regular invoice quires.

Regular Communication with EDS procurement desk in Hungary and in UK for solving the vendor payment, refund and credit queries.

Provide Assistance on preparing operating and investment budgets and forecasting of budgets.

Reconciliation for Bank open items and open vendor items.

People Management.

Preparing and implementing succession plan for team members.

Time Management.

Productivity and Quality Management

Client Handling-Daily reports, escalations, etc

Monitoring KRAs. Root cause analysis of KRA deviations. Preparing and implementing action plan for development and resolution.

Invoice Postings for different entities in such as GB, Canada and SA.

Involvement in transition of following projects: For Europe - GB, SA, IE and Canada.

Accounts Payable.

Travel Expenses.

Purchasing Cards.

Projects:

Debit Balance Clearance.

Re-alignment of AP process & and minimize TOT for Mailbox Queries..

Value Addition/Active participation:

1)Pursuing PMP Certification from PMI Institute, USA

2)Tool owner for Plan-Brief-Execution-Debrief (PBED)-Continuous Improvement Program.

3)Involved in Audit procedures as an Internal Auditor for conducting internal Audits to leverage and maintain of company standard procedures for various department.

4)Participation in Share-point site development.

5)Organized Supply chain knowledge sharing session with in company.

6)Appeared for Council of Supply Chain Management Professionals Certification on Demand Planning, Forecasting and Supply planning.

Academic Profile:

Qualification

Institute

University / Board

Year of Passing

Percentage

PGDBM

(Spc: Operations and Finance)

Indsearch -

Pune University

2008

56%

M.com

Symbiosys

Pune University

2006

53%

B.com

R.S.Mundle -

Nagpur University.

2004

58%

Personal Details

Date of Birth: 04/Aug-1982.

Marital Status: Married.

Languages Known: English, Hindi, Marathi, and Sanskrit.

Present Address: H-27, Dwarkadish Residency Pimple Saudagar – Pune – 411027

Permanent Address : 325, Abhyankar Nagar, Nagpur – 440010.

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